IT Field Engineer L2
JOB DESCRIPTION:
– To provide technical support; answering support queries either onsite or via phone or email.
– To take ownership of user problems and be proactive when dealing with user issues.
– To log all calls on the call logging system and maintain full documentation.
– Respond to enquiries from clients and help them resolve any hardware or software problems.
– Support users in the use of Computer equipment by providing necessary training and advice.
– Troubleshooting & Problem Solving of Workstation related problems
– Maintaining Asset Register of all IT equipment in IS Workshop and Department
– Implement, managing and maintaining Workstations
– Implementing & Support of MS O365 products
– Installation and Support of Network & Local Printers
– Required to work long hours from time to time
– Videoconference experience support can be a good plus
ESSENTIAL SKILLS:
Minimum 2 years hands on experience as deskside/Onsite support/local IT engineer
∙ Experience in Providing Hands & feet Support for Network and Datacenter Equipment's/Devices
∙ Knowledge on Microsoft Operating System installation(Win 7 & Win10) and troubleshooting skills
∙ Knowledge in troubleshooting MS office (Outlook, Word, Excel, PowerPoint etc.)
∙ Knowledge on desktop support knowledge including hardware, software, and networking concepts
∙ Knowledge skills in Desktops, Workstations, Notebooks and Printers and Handhelds
∙ Basic understanding of Audio/Video equipment and conference room setup
∙ User account creation for Active Directory, Exchange Mailboxes, Distribution lists
∙ Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools tool. Escalations
∙ Troubleshoot and assist end users with mobile device setup, activations and performance issues.
∙ Handheld – IOS (Blackberry, Android optional) support knowledge
∙ Strong Customer service skills
∙ Strong discipline, ability to work in organized environment, follow set of different and sometimes complex company policies and regulations
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