Guest Services Executive

27 سبتمبر، 2022

0 5 2 دقائق

الوصف الوظيفي

Job Summary

Guest Services Executive is a direct supervisory level class responsible for supervising staff, facility and custodial operations, programs, services, and activities of program areas affiliated facilities to maximize service delivery to the community. Performance requires the use of independence, independence, initiative, and discretion.

Job Responsibilities 1

Welcome guests during check-in and giving a fond farewell to guest while checkout.
Handling guest complaints and concerns in an efficient and timely manner.
Overseeing VIP guests, arrivals and departures.
Coordinating and multi-tasking job duties in a busy environment.
Should possess detailed information about the Hotel, city as well as the competition.
Detailed information regarding arrivals and room requirements.
Have up to date information on daily room occupancy
Providing excellent customer service as per hotel standards.
Greeting guests as they enter and exit the hotel.

Job Responsibilities 2

Providing information regarding the Hotel, town attractions, activities etc.
Check on VIP reservations, complete their pre-registration formalities.
Allocate rooms to all arriving guests.
Maintain up-to date information on room rates, current promotions, offers and packages
Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.
Co-ordinate with housekeeping for clearing of rooms.
Collect Guest feedback during guest departure along with the likes and dislikes.
Perform basic cashier activities as and when required.
Maintain guest lockers for safe custody.
Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.
Give proper and complete handover to the next shift
Should be able to handle all guests without bias or prejudice.
Follow the house rules and policies laid down by the management.

Additional Responsibilities 3

Job Knowledge & Skills

• Good guest interaction skills.

• Good listening skills.

• Sound decision making.

• Good interpersonal and communication skills.

• Leadership/People management.

• Exceptional interpersonal skills.

• Excellent written and verbal communication.

• Good time management and organizational skills

• ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.

Job Experience

Minimum 3 years of experience (required)

Minimum 1 years in GCC (preferred)

Competencies

Collaboration
Accountability
Resilience
Quality
Leadership
Brand Engagement L2
Front Desk Operations L2
Hotel Management Standards and Procedures L2
Product/Service Management L2
Guest Relations L2
Education

Diploma