Senior Room Attendant

26 سبتمبر، 2022

0 4 2 دقائق

الوصف الوظيفي

A 5-star hotel near Jeddah business district "A vibrant 5-star hotel in Jeddah for business, dining and relaxation. Upscale business and leisure amenities await at the Crowne Plaza® Jeddah hotel, a half-hour drive from King Abdulaziz International Airport. Step into the hotel and glimpse a reflection of the city’s Bedouin past as the lobby’s Arabesque wooden arches harmonies with the coolness of the glass façade and floor. We are next to the diplomatic and financial district's steel and glass towers, and nearby, the city’s sculpture-lined Corniche curves alongside the glimmering Red Sea – perfect for an evening stroll. If you’re organizing a conference, our Crowne Meetings Manager is at your service to ensure a successful experience. Nine light-filled meeting spaces can be customized to your requirements, and our Business Center is open all day. It’s easy to stay connected with complimentary Wi-Fi. For an informal gathering, you can assemble on the comfy sofas in Mashrabia Café, our inviting lobby lounge. From the freshest seafood, the Red Sea offers, to prime steaks grilled to perfection, there’s a dining option to suit your needs. Work up an appetite with some laps of the outdoor pool, burn some calories in the modern Fitness Center or simply gather your thoughts in the sauna. Explore the souks and winding streets of the Old City, just a 10-minute drive, and watch the sunset behind King Fahad’s Fountain."
Key Responsibilities • Cleans and maintains guest rooms, guest corridors, linen rooms and cupboards according to set standards and procedures • Replenishes guest supplies • Ensures guest services specified by superiors and guests requests are promptly and courteously met • Reports damage or malfunction in hotel rooms to superior • Maintains equipment in proper state of cleanliness and repair • Maintains a section room report • Maintains a daily room checklist • Meets with superior and takes on daily assigned tasks • Reports and submits lost and found articles to superior immediately • Report guest complaints to superior immediately • Reports unusual behavior/activities on floors to supervisor • Records room status in allocated section accurately • Complies with hotel’s health, safety and hygiene policy • Adheres to personal grooming and hygiene standards • Attends meetings and training sessions as required • Creates and maintains floral arrangements • Carry out valet services when required including delivery of linen or processing laundry orders
Self Management • Comply with Hotel Rules and Regulations and provisions contained in the Employment Handbook • Comply with Company Grooming Standards • Comply with Time and Attendance Policies • Actively participate in training and development programs and maximise opportunities for self development Customer Service • Demonstrate service attributes in accordance with industry expectations and company standards including: • Being attentive to Guests • Accurately and promptly fulfilling Guests requests • Anticipate Guests needs • Maintain a high level of knowledge which affects the Guest experience • Demonstrating a ‘service’ attitude • Taking appropriate action to resolve guest complaints • Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers