Reservations Agent – Hotel

26 سبتمبر، 2022

0 5 2 دقائق

الوصف الوظيفي

Rixos Qetaifan Island North

Opening in 2022, Rixos Doha Qetaifan will comprise a 345-key hotel, along with a souq encompassing 11,000sqm of leasing space, a beach club, a theme park and a waterpark. The resort will boast panoramic views of the Arabian Gulf. Slated to make its debut right before the World Cup, Rixos plans to provide a platform for showcasing Qatar as a tourism destination. One of the country’s biggest draws will be Qetaifan Island North’s waterpark attraction. The Icon Tower, the world’s highest tower of its kind, reaching 82 metres in height.

Reservations Agent – Hotel

You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive! Be the first point of contact for the hotel's reservations and sales enquiries, creating Heartist moments and luxury experiences for our guests.

What’s in it for you:

Be part of a unique and complex resort in Qatar
Take advantage of opportunities to be recognized for your professional contributions
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our academies
Opportunity to develop your talent and grow within your property and across the world
Ability to make a difference through our Corporate Social Responsibility activities like Planet 21

What you will be doing:

Consistently offer exceptional, friendly and engaging service
Ensure the best selection for the guest and ensure revenue is maximized through up-selling
Recommend property facilities and assist guests with information and special requests
Book room reservation requests, enter rooming lists, and update accurate information in the system

Your experience and skills include:

Guest focused personality is essential; experience is an asset
Prior front desk experience in a hotel / resort or call centre experience an asset
Prior conference services / sales & Marketing experience an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem-solving abilities
Fluency in English and additional languages are a plus
Must display strong communication, analytical, organizational and administrative skills to be able to deal with multiple priorities simultaneously
Strong computer skills with a working knowledge of Word, and Excel
Must be willing to work shifts (including split shifts) and varied days off on occasion and able to sit for long periods

Your team & working environment:

At Accor, we are Heartists!
Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists at Rixos Qetaifan Island, Every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding!
Our Commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS