MIS Manager

26 سبتمبر، 2022

0 3 2 دقائق

MIS Manager

الوصف الوظيفي

MIS Manager (Finance Process improvement) | Finance Shared Service Center | Cairo

JOB PURPOSE

Focused on end-to-end process improvement of all the Finance processes being executed within FSSC. PI Head to:

Drive continuous improvements and automation across I2P, O2C, Treasury, Tax and R2R processes
Support head FSSC and tower heads in identifying process risk areas
Ensure delivery of external and internal MIS
Lead NPS and CSAT surveys (e) train teams on Six sigma and lean methodology

KEY ACCOUNTABILITIES

FSSC process and control framework analysis and improvement

Support PI leads in review of existing processes, perform risk assessment and best practice gap analysis and identify process improvement opportunities in terms of efficiencies, automation and technology enablement of FSSC operations
Review current control framework, perform risk assessment and identify improvement opportunities
Ensure Adequate quality controls are implemented, and robust measurement and reporting system is in place to drive Surprise Free Operations (SFO)
Support in execution of IA audit observations; embed IA findings into Process and Improvement process and control framework development plan

FSSC process improvement initiatives

Identify & mentor key quality initiatives Green/Black/Yellow Belt projects in FSSC
Ensure standardization of documents (Process Maps, SOPs, SOWs, SLAs, Checklists etc.) along with tower heads
Design & Lead implementation of Metrics (SLAs, RSLAs, CSLAs & KPIs) by tower (I2P, O2C, R2R, Tax & Treasury)
Monitor timely circulation of Internal and External Dashboards (weekly, Monthly, Quarterly)
Drive Optimization – Analysis of capacity, utilization & efficiency of processes, people and systems
Development of metrics & dashboards in line with customer requirements, FMEA, CAPA etc.
Develop and lead execution for launching NPS / Customer feedback survey

Automation

Identify & lead automation of manual processes, interfaces and controls for process improvement
Identify & drive Standardization & Simplification projects across all towers e.g. I2P, O2C, Treasury, Tax and R2R
Drive Access controls/GRC controls

People Management

Assist management with career development activities for team lead and team members, including performance management and feedback
Ensure adequate guidance and training of team members to meet service delivery targets
Responsible for attrition management and timely backfills

QUALIFICATIONS, EXPERIENCE, & SKILLS

Education Qualification:

Minimum Experience and Knowledge:

Minimum 10-12 years of experience in project and process improvements in shared services organization, with a good knowledge of ERP systems (Preferably SAP).

Job-Specific Skills:

Excellent project management skills, analytical mindset, process oriented, well organized, Analyze end to end F&A process for identification of gaps/risks and mapping of quality controls (corrective & preventive)

Behavioral Competencies:

Leader: Deliver service improvement activity across the business through employing process improvement methodologies
Stakeholder management: excel in developing strong client relationships, drive client dialogue both at finance manager and at CFO level, and in originating, shaping and delivering value-led finance projects