Finacle Application Support

Finacle Application Support

الوصف الوظيفي

Shift Timings: Rotational Shift; ready to work in 24×7 environments

GENERAL

• Excellent communication and conversation skills (Verbal and Written)

• Responsible for resolving all technical incidents escalated by the L-1 team

• Production Support: handle inquiries and resolve issues

• Determine gaps in procedures/processes and come up with suggestions/recommendation for process improvement

• Perform other related duties as assigned from time to time

QUALIFICATIONS

• Bachelor's Degree in Computer Science or equivalent (a combination of education and experience will be considered).

• High interpersonal skills and communication skills both written and oral

• Basic level of Arabic communication skills

TECHNICAL SKILLS

The skills listed below are representative of the knowledge and skills required.

• Should have at least 3 years' experience in Finacle 10x or above

• Should have good Knowledge in Oracle – SQL & PL/SQL

• Hands on experience in Unix/Linux Command Experience in Application Production support.

• Hands on experience in proactive monitoring, troubleshooting application related problems on production, Incident Analysis & resolution, and RCA related to Application.

• Hands on experience in ensuring the resolution for Production issues is accurate and within SLA.

• Experience in workflow maintenance and Configuration.

• Should be well versed with the ITIL concept for Incident, Problem and change management processes.

BEHAVIOURAL COMPETENCIES

• Friendly, approachable, and collaborative

• Team spirit / Problem solving attitude / Good communication skills

• Excellent relationship and stakeholder management skills across teams and upwards throughout organizations

• Ability to positively influence colleagues to deliver objectives

Excellent written communications skills

المهارات

Finacle Application Support, Finacle 10x or above, Should have good Knowledge in Oracle – SQL & PL/SQL

and Hands on experience in Unix/Linux Command Experience in Application Production support.

تفاصيل الوظيفة

منطقة الوظيفة

المملكة العربية السعودية

قطاع الشركة

خدمات تكنولوجيا المعلومات

طبيعة عمل الشركة

صاحب عمل (القطاع الخاص)

نوع التوظيف

دوام كامل

الراتب الشهري

غير محدد

عدد الوظائف الشاغرة

6

المرشح المفضل

منطقة الإقامة

المملكة العربية السعودية

للتقدم على الوظيفة