Diagnostic Master Technician

26 سبتمبر، 2022

0 3 2 دقائق

الوصف الوظيفي

Diagnostic Master Technician | Toyota & Lexus | Al Futtaim Motors | Al Ain

Overview of the role

To deal with the inspection, diagnosing and repair of vehicles using advanced diagnostic tools to identify the source of problems and repair vehicles using Fix it Right process, to provide unique customer experience in order to improve customer retention in compliance with OEM (Toyota Motor Corporation) standards.

What you will do

Support Technical Advisor in Advance General Repair of Hybrid, Petrol , Diesel and Hydrogen powered vehicles.
Assist Technical Advisor in capturing data while creating the RSR- Repair Support Request, conducting Quality checks and perform QC & RT when required.
Create Electronic Warranty Approval Request in Dealer Management System (SAP)
Carrying out On the Job training to Toyota Technicians and Diagnostic Technicians.
Proper usage of Special Service Tools and general tools inventory
Assist Controller and Technical Advisor to deliver the vehicle on promise delivery time based on S/A promise or customer demand
Daily interactions with Team Leader, Pro and Diagnostic Technicians to assist in developing technical skills in the team
Achieve overall productivity target set by management
Achieve set sold hours target by performing Diagnosis, General Repair, and Periodic Maintenance with Advance General Repair (AGR) and accessories fitment as per repair manual.
Achieve utilisation target set by the branch
Ensure 100% compliance with Fix It Right (FIR) Process and achieve FIR target
Ensure 100% compliance with 5S and Health & Safety Work Procedures
Ensure 100% quality in Electronic Vehicle Check reporting

المهارات

Required skills to be successful

Manual dexterity, technical, mechanical and advacned computer skills
Takes ownership in all aspects of their role, working without close supervision and demonstrating effective self-management
Determination to solve a problem
Ability to read and interpret complex documents such as safety rules, operating and maintenance instructions, repair manuals and Wiring diagrams
Capability to follow the system of quality control inspection to prevent or correct faulty workmanship which falls below the standard
Demonstrates resilience, self-motivation and a commitment to self-development, actively seeking positive feedback
Contributes to the success of the business by staying focused on own performance, sharing knowledge, expertise and resources with others
Understands and works within protocol where necessary, and understands and performs to the requirements of AFM
Ability to write technical reports on AGR cases after performing diagnosing
Excellent communication skills.
Conversant English.
Analytical
Problem Solving
Capable of working in multi-cultural teams
Kaizen mindset

What equips you for the role

Diploma Technical certification, ITI (Industrial Training Institute NCVT Certificate) or ITC
Must be a Toyota Certified Technician
Achieve Diagnostic Master Technician certification from Automotive Academy
5-7 years’ experience as Diagnostic Technician, preference to retail automotive experience.
Must have valid UAE driving license