Andaz Host – Concierge
Job Description
Summary
To provide courteous, professional, efficient, and flexible service consistent with the hotel's policies in order to maximize guest satisfaction. To be entirely flexible and be able to be rotated within the different sub-departments of the Rooms division, or any other departments as assigned and as necessary.
To ensure that the guests are offered the highest level of personalized service at all times report guest complaints or problems to supervisors if no immediate solution can be found and assure follow-up with guests. Awareness of hotel activities and a proper handover of the pending points for the next shift's follow-up and action is crucial.
Qualifications
Responsible to welcome all guests, ensuring they have an exceptional staying experience creating lasting memories and building relationships. You will bring our purpose to life, by using your personal flair and style when interacting with our guests. Ideally you have a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.
Job Details
Employment Types:
Full time
Industry:
Hotels / Hospitality / Restaurant
Function:
Customer Service / Call Centre / BPO
Roles:
Customer Service Executive (Voice)
Education:
Diploma
