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Store Manager – Amman, Jordan (Talent Pool)

Store Manager – Amman, Jordan (Talent Pool)

PURPOSE & IMPACT ON ORGANIZATION:

You contribute to the store profitability by:

  • Meeting or exceeding store sales and profit targets
  • Managing all resources within the store to provide a leading consumer experience
  • Driving the proper execution of established policies, procedures, initiatives, and directives

KEY RESPONSIBILITIES:

  • Analyze relevant sales data and make commercial decisions to increase net sales and KPIs
  • Address identified improvement areas in the store, involving the District Manager or other Retail Back Office partners as needed
  • Lead the service standards CONNECT-ENGAGE-INSPIRE by example, maximizing the amount of time spent selling and leading team members on the sales floor
  • Schedule staff to properly serve consumers, drive sales and execute tasks
  • Ensure the legal and financial integrity of the store
  • Be a Brand advocate, consistently exhibiting the 3 Cs (Confidence, Collaboration and Creativity)
  • Ensure in-store Brand execution according to established standards and directives
  • Ensure all store team members are trained on Foundational and Seasonal Brand and product knowledge
  • Lead the team and improve how to connect our consumers to relevant digital and omnichannel tools to provide a seamless shopping experience for Consumers
  • Lead and coach store team on all omnichannel related sales tools
  • Lead and coach store team on the digital consumer journey in the store
  • Manage all store operations in a systematic and efficient manner, as per established policies and procedures
  • Ensure all established Visual Merchandising and In-Store Communication standards are consistently executed and maintained in the store
  • Ensure merchandise deliveries are processed on the same day they arrive and the store’s entire product offer is made immediately available and easily accessible to customers on a consistent basis
  • Ensure cash register transactions are processed quickly and accurately
  • Lead and implement all applicable loss prevention policies and procedures
  • Maintain a safe and productive shopping and working environment
  • Comply with all operational policies and procedures and ensure the store team members also comply
  • Coordinate team members to execute and maintain an appealing, easy to shop environment for customers by executing visual merchandising and housekeeping standards
  • Takes ownership of Store KPIs and ensures team are aware of KPIs and how they contribute
  • Actively maximizing sales and minimizing loss
  • Keeps an up-to-date awareness of our competitors
  • Implements improvements to operations and processes contributing to the performance of the store
  • Ensure all Omni channel services are managed with operational excellence
  • Collaborate productively and respectfully with team members
  • Communicates a desire for ongoing learning and welcomes all available opportunities to increase own and store performance
  • Seek coaching and learning opportunities to continually improve performance
  • Complete all applicable training programs and effectively apply the learning on the job
  • Always work with a team-first mindset, fully respecting all colleagues and actively contribute to making your workplace an inclusive and welcoming environment for all
  • Manage the recruitment and training of store team members
  • Ensure all HR policies and procedures are adhered to
  • Create a high-performance culture by setting clear expectations, analyzing performance, and giving appropriate and prompt feedback, including actively managing poor performance
  • Identify and develop select strong performers with potential for growth along the Retail Field Career Ladder

AUTHORITIES:

  • On local/market discretion

KEY RELATIONSHIPS:

  • Customers
  • Peers
  • Store Manager
  • District Manager
  • Vendors and Support Functions (e.g. Visual Merchandising, Facility Services, etc.)
  • Local Administration (e.g. mall management)

KNOWLEDGE, CAPABILITIES AND EXPERIENCE:

  • Store Management competencies

MINIMUM QUALIFICATIONS:

  • Minimum 18 month’s work experience in a sports and/or fashion customer- and commercial-focused retail environment
  • A minimum of 12 months of Store Management experience
  • Intermediate numeracy and literacy and advanced verbal communication skills

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