Store Manager – Amman, Jordan (Talent Pool)

25 سبتمبر، 2022

0 31 2 دقائق

الوصف الوظيفي

PURPOSE & IMPACT ON ORGANIZATION:

You contribute to the store profitability by:

Meeting or exceeding store sales and profit targets
Managing all resources within the store to provide a leading consumer experience
Driving the proper execution of established policies, procedures, initiatives, and directives

KEY RESPONSIBILITIES:

Analyze relevant sales data and make commercial decisions to increase net sales and KPIs
Address identified improvement areas in the store, involving the District Manager or other Retail Back Office partners as needed
Lead the service standards CONNECT-ENGAGE-INSPIRE by example, maximizing the amount of time spent selling and leading team members on the sales floor
Schedule staff to properly serve consumers, drive sales and execute tasks
Ensure the legal and financial integrity of the store
Be a Brand advocate, consistently exhibiting the 3 Cs (Confidence, Collaboration and Creativity)
Ensure in-store Brand execution according to established standards and directives
Ensure all store team members are trained on Foundational and Seasonal Brand and product knowledge
Lead the team and improve how to connect our consumers to relevant digital and omnichannel tools to provide a seamless shopping experience for Consumers
Lead and coach store team on all omnichannel related sales tools
Lead and coach store team on the digital consumer journey in the store
Manage all store operations in a systematic and efficient manner, as per established policies and procedures
Ensure all established Visual Merchandising and In-Store Communication standards are consistently executed and maintained in the store
Ensure merchandise deliveries are processed on the same day they arrive and the store’s entire product offer is made immediately available and easily accessible to customers on a consistent basis
Ensure cash register transactions are processed quickly and accurately
Lead and implement all applicable loss prevention policies and procedures
Maintain a safe and productive shopping and working environment
Comply with all operational policies and procedures and ensure the store team members also comply
Coordinate team members to execute and maintain an appealing, easy to shop environment for customers by executing visual merchandising and housekeeping standards
Takes ownership of Store KPIs and ensures team are aware of KPIs and how they contribute
Actively maximizing sales and minimizing loss
Keeps an up-to-date awareness of our competitors
Implements improvements to operations and processes contributing to the performance of the store
Ensure all Omni channel services are managed with operational excellence
Collaborate productively and respectfully with team members
Communicates a desire for ongoing learning and welcomes all available opportunities to increase own and store performance
Seek coaching and learning opportunities to continually improve performance
Complete all applicable training programs and effectively apply the learning on the job
Always work with a team-first mindset, fully respecting all colleagues and actively contribute to making your workplace an inclusive and welcoming environment for all
Manage the recruitment and training of store team members
Ensure all HR policies and procedures are adhered to
Create a high-performance culture by setting clear expectations, analyzing performance, and giving appropriate and prompt feedback, including actively managing poor performance
Identify and develop select strong performers with potential for growth along the Retail Field Career Ladder

AUTHORITIES:

On local/market discretion

KEY RELATIONSHIPS:

Customers
Peers
Store Manager
District Manager
Vendors and Support Functions (e.g. Visual Merchandising, Facility Services, etc.)
Local Administration (e.g. mall management)

KNOWLEDGE, CAPABILITIES AND EXPERIENCE:

Store Management competencies

MINIMUM QUALIFICATIONS:

Minimum 18 month’s work experience in a sports and/or fashion customer- and commercial-focused retail environment
A minimum of 12 months of Store Management experience
Intermediate numeracy and literacy and advanced verbal communication skills