NOC Support Engineer

Duties;

• Troubleshoot and resolve issues related Network Problem for Consumer.
• Analytical thinking, fast reactions, problem solving ability, excellent communication skills and customer Service skills.
• Follow technical instructions to ensure adherence to corporate quality standards
• Escalate unresolved calls to the next level support team using Service Desk ticketing system
• Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner.
• Maintain a high degree of customer service for all support queries and adhere to all service management principles.
• Excellent verbal and written communication skills.
• Ability to multi-task in a fast paced, high pressure environment.
• Ability to quickly learn new technologies.

Requirements for the position are;

• Bachelor degree in Computer Science or any related field.
• Minimum one year of work experience in network Field preferred have ISP Experience.
• Hands on experience in networking, routing, and switching.
• Hands on experience Network Management Platforms and Tools
• Network fundamentals – IP subnetting, DHCP, DNS and ARP.
• L2 technologies – VLAN/802.1q concepts, STP
• L3 technologies – general routing – BGP, OSPF, route redistribution
• Hands on experience in Cisco, Juniper, Zhone technologies.
• Analytical thinking, fast reactions, problem solving ability, excellent communication skills and customer Service skills.

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