Civic Engagement Officer

About Mercy Corps

Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long-term impact.

The Program / Department / Team

Mercy Corps has worked in Jordan since 2003 to implement a variety of programs funded by global public institutions, as well as private donors to meet the urgent needs of vulnerable populations, build cohesive and civically engaged communities, and increase inclusive economic opportunities. Mercy Corps’ current portfolio in Jordan focuses on three domains: resilient individuals, strong communities and governance, and environmentally sustainable and inclusive economic growth. Mercy Corps integrates crosscutting themes of youth, gender equality and empowerment, governance, natural resource management and technology.

The Position

Civil society and media are vital to advancing effective and inclusive civic engagement and participation in Jordan, yet they face profound challenges, including shrinking civic space, mistrust among their constituents and complex new threats to their long-term sustainability. The Strengthening Civil Society System (Sawt) project is a 5-year USAID funded project that aims at supporting sustained civic engagement in Jordan through civil society and digital media innovations through Good, Trusted Knowledge-Building Resources and Participation & Advocacy. Mercy Corps as a consortium partner with Internews (the consortium Lead Partner), Al Jidara, International Center for Non-Profit Law (ICNL) and the Arab Renaissance for Democracy and Development (ARDD) (the Sawt team), Mercy Corps will be working closely with all partners to achieve the project goals but will be specifically responsible to lead the Civil Society strengthening and Advocacy component, to achieve results on the CIVIL SOCIETY LEGITIMACY AND PERFORMANCE, Mercy Corps will work with CSOs and other civil society actors to improve their performance and capacity to serve their constituencies, build sustainable networks and lead impactful advocacy and citizen engagement.

The Civic Engagement Officer will support CSOs and community groups with capacity building and manage logistics and support needed at the community level to ensure awareness of the program within the community and in the facilitation of activities. Responsible for day-to-day implementation and ongoing communication with all partners and community groups, they are supervised by the Regional Coordinators.

Essential Responsibilities

• Establish and maintain good working relationships with the program stakeholders in targeted communities including youth, community leaders, relevant government bodies, CBOs, CSOs, and communities.
• Follow up on the project activities and deliverables in five governorates.
• Travel/ drive to project locations as planned and required in coordination with Community Outreach Coordinators and other field officers for day-to-day implementation of project activities.
• Work closely with Community Engagement Coordinator and Organizational Development Senior Coordinator on trainings follow up and mentoring to the project participants’ attendance, logistical support.
• Ensure the sustainability of implemented project activities in accordance with project scope and report on the beneficiaries who benefit from the activities.
• Identify outreach activities through dialogue sessions with project stakeholders (youth, community leaders, CSOs and Gov rep) following the criteria selected by the project.
• Follow up on the successful implementation of the project activities ensuring the compliance with the scope of the project.
• Conduct regular meetings with community members to discuss project plan to ensure timely implementation of project goals.
• Ensure monitoring of project activities, and contribute to the project evaluation, including end of project survey and interviews.
• Document all program activities on activity log sheet, achievements and challenges in weekly reports.
• Submit required reports (field visit reports, activity reports, weekly reports) to the community Engagement coordinator
• Facilitate and coordinate visits, assessments, research to reflect project activities impact.
• Ensure proper visibility of project activities.
• Coordinate with procurement, logistics, and security, administration, and human resources teams to ensure operational systems support advocacy activities.
• Accountable to PM@MC (Mercy Corps Project Management) minimum standard implementation within the program.

Supervisory Responsibility

Non

Accountability

Reports Directly To: Civic Engagement Coordinator

Works Directly With: Advocacy specialist, Advocacy Coordinator, MEAL advisor, procurement team, and finance team

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Minimum Qualification & Transferable Skills

• A university degree in Management, International Development.
• At least 3 years of experience in international development or humanitarian assistance programs.
• Experience in civic engagement and outreach.
• Experience in project implementation and support of emergency and relief programs.
• Experience in conducting community participation activities.
• Fluent in both Arabic and English.
• Strong verbal and written communications skills.
• Strong proficiency in Microsoft Office applications including Excel and Word.
• Valid driver’s license and willingness to travel to targeted communities in different governorates.

Success Factors

• Demonstrated ability to lead and communicate effectively with team members of varied work styles, follow procedures, and meet deadlines.
• Deep commitment to humanitarian principles and values.
• Ability to work under pressure, independently and with limited supervision.
• Demonstrated creative problem-solving skills.
• Security, political and cultural aware.
• Highly developed interpersonal communication skills.
• Demonstrated decision-making and leadership skills and excellent time management capacities.

Experience in project management

Competencies

• Collaboration/Teamwork
• Communication Skills
• Follow up
• Planning and Prioritization skills
• Innovation and creativity

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.

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