Service Manager
Service Manager
Job Summary: Service Managers are responsible for overseeing the entire service department of the dealership to ensure that the dealership meets its volume and profitability objectives on a daily, monthly, and annual basis. The Service Manager is responsible for staffing, customer retention, managing productivity, scheduling, quality measures, cost control, safety and turn standards of the department. Essential Duties and Responsibilities Hire, train, motivate, counsel, and monitor the performance of all service employees and manages service staffing and training (including on the job training) to enhance the development and control of the service program. Maintain the highest possible standards of workmanship; perform quality checks. Conduct departmental meetings and serves as liaison between service department and other departments including parts, body, and sales departments. Analyze and control expenditures to conform to budgetary requirements. Review market analyses and service reports to determine customer volume potential. Manage service campaigns and advertising to accommodate the goals of the dealership. Responsible for subordinate productivity, scheduling, quality measures, cost control, safety and turn standards. Monitor employee productivity and performance daily, monthly, and annually. Ensure required technical publications/bulletins are properly maintained. Maintain accurate records and ensure warranty parts retention as outlined, following manufacturer requirements. Understand, keep informed of, and comply with federal, state and local regulations that affect service operations, such as hazardous waste disposal and OSHA right-to-know. Ensure service employees are following established safety protocols; ensure shop equipment in proper working condition; immediate reporting of safety incidents. Oversee distribution of repair orders; manage RO paper flow to warranty/business office. Develop and demonstrate a high level of automotive service knowledge. Meet customer service standards by achieving ‘above group’ customer service information “CSI” scores. Ensure that customer complaints and misunderstandings are dealt with fairly and quickly. Adhere to and enforce dealership policies and procedures. Safeguard dealership assets and customer data. Maintain professional personal appearance. Complete required training. Adhere to consistent and reliable work schedule. Demonstrate ethical business practices and integrity in all interactions. Effectively perform duties and responsibilities in a safe manner. Other duties as assigned. Qualifications High School diploma or equivalent Automotive service department experience Supervisory experience Valid driver’s license and acceptable driving record Successful completion of pre-employment screening Authorization to work in the USA We offer: Competitive Pay Medical 401(k) plan + match PTO & Sick Leave Vehicle Discounts We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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