Health and Benefits Consultant

24 سبتمبر، 2022

0 7 2 دقائق

Health and Benefits Consultant

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Health and Benefits Consultant
Health and Benefits Consultant
Location: Amman, 'Amman, JO
Role
Clients
• Manages a portfolio of clients and ensures delivery of required services to clients.
• Support the consultancy lead in meetings with clients as required.
• Maintain direct contact with clients as agreed with the Team Leader or consultants.
• Prepare Client Service Agreements for own clients, including renewal documents, stewardship reports and client feedback reports as required by Client Service Agreements.
• Ensure the delivery of all operations responsibilities until the hiring of the Operations team members.
Excellence
• Implement and maintains compliance systems in accordance with the WTW Excellence Model.
• Responsible for ensuring that insurance placements and technical standards of our offerings to clients meet the agreed client expectations.
• Responsible for compliance procedures for own clients.
Financial
• Ensure the consultancy lead are fully informed of revenue and margin requirements to deliver agreed level of service to clients and support the consultants in meetings to this end.
• Identify and pursue cross selling and referral opportunities with own clients.
• Responsible for profitability of own clients. Will cooperate closely with consultancy lead to ensure that correct fee/commission levels are negotiated with own clients.
• Responsible for actively cross selling own clients.
• Responsible for developing referral prospects from own clients.
People
• Liaise with local ops and placement team as necessary.
• Assisting the Team Leader in developing the skills of the team members. This includes facilitating coaching and mentoring programs from within, and outside the team to ensure that all team members have properly constituted Personal Development Plans.
Requirements
• Minimum 5 years insurance experience.
• Detailed technical knowledge of insurance policies in areas appropriate to own business unit.
• Experience of working in an environment communicating with English speaking clients
• Strong fluency in written and spoken English
• Client Relationship Management
• Ability to articulate and communicate professionally is essential
• Strong customer service skills / ability to communicate professionally through a variety of channels (e.g. telephone, e-mail)
• Ability to work well under pressure and meet ever changing deadlines and stretching targets
• Adaptable, able to learn new processes, concepts, and skills
• Ability to interpret and analyze financial data
• Ability to professionally handle and resolve, exceptions and disputes.
• Strong knowledge of MS Excel
• Cross Selling
• Team Management
• Experience in delivering applicable compliance standards in client service teams
WTW is an equal opportunity Employer