Customer Service Back Office Support Specialist (Outsourced)

24 سبتمبر، 2022

0 3 2 دقائق

الوصف الوظيفي

September 2022
Mercedes-Benz Egypt S.A.E.
Customer Service Back Office Support Specialist (Outsourced)

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The Customer Service Back Office Specialist will support CS department in back office, Credit/debit notes processing, Suppliers selection & Service providers contractual agreement focus
Main tasks
Debit/Credit Notes processing
– Issuing Credit and Debit Note requests to accounting relevant to ALL service & parts topics (e.g.: Dealers’ 8% Parts Margin for Warranty Plus claims, Audatex Cross-Charging, Service Packages Incentive, warranty claim audit and claim processing, Dealer Bonus Pay-out.. etc.)
– Issuing Debit notes for Daimler Warranty claims charge back
Contractual agreements, Purchase Requisition/Orders & Sales Order Processing
– Supplier selection/registration and contracts renewal
– Support in procurement process from documentation prospective / required signatures
– Suppliers Annual PO’s and invoicing
Logistic Center Support
• Prepare manual sales / internal delivery sheets as required and accepted by system
• Central communication point for CS departments
• Support LC team for paper support from HQ
ISO – Departmental Documentation Co-ordination
• Assisting co-workers in preparing & updating departmental Processes
• Coordinating with Operational Excellence regarding the departmental processes.
• ISO Documents Consolidation and availability on SharePoint
Retail network staff accesses control
• Monitoring Dealer’s staff accesses to Xentry Portal/After sales Plus according to dealer standards.
• Provide personnel with assigned privileges.
• Coordinate with management for approval of assigned privileges.
• Coordinating with the responsible department for implementing provided privileges.
Reporting & Follow up
• Monthly Warranty Claims credit reporting to Dealers
• Suppliers contract data base follow up and updates
• Presidency payments follow up
Road Side Assistance
• RSA new retailed VINs biweekly submission
• RSA quarterly invoicing
Other Tasks
• Monitor & Report attendance performance of team
• Support in presentation making
Training and qualification
•Bachelor’s Degree in Business Administration/Engineering or any equivalent field
Technical knowledge
• Familiar with MS Office applications (Excel-Word-PowerPoint)
Soft skills/individual competence
• Interpersonal skills with the ability to work under pressure
• Excellent communication skills
• Negotiation skills
• Reporting and process management
Experience
• 1-3 years of experience in related fields
Language
• Good command of English Language

Job-ad-number:
MER0001Y62

Publishing date:
22.09.2022

Field of activity:
Others

Department
Customer Services MBC
Benefits
Contact

Nada Osama
Email: ibs.osama@daimler.com
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