Assistant Relationship Manager (UAE nationals preferred)-2200023667

24 سبتمبر، 2022

0 2 3 دقائق

الوصف الوظيفي

Assistant Relationship Manager (UAE nationals preferred) – (2200023667)
Job: Retail Banking
Primary Location: Africa & Middle East-United Arab Emirates-Dubai
Schedule: Full-time
Employee Status: Permanent
Posting Date: 23/Sep/2022, 8:57:24 AM
Unposting Date: 28/Sep/2022, 10:59:00 PM
Job Summary

Provide Job Summary to give an overview of the role. It is primarily used when advertising the role internally and externally during hiring

Responsibilities

Strategy

Supporting the Senior/Associate Director for Revenue generation and business development Drive the Digital Agenda

Business

Acquisition & Sales Management

Supporting in induction of all (NTB) new customers brought in by the Senior/Associate Director.
Achieve “best in class” productivity in order to maximize the efficacy of the sales process by providing support to Senior/Associate Director
Update & maintain all MIS (Calls, Prospects, Attritions etc.)
Maintain and update customer information on CEMS. Accurate and timely generation of reports.
Activation of dormant accounts.
Constantly updated product and process knowledge by successfully attending Tests/ Quizzes/ Certifications.

Customer Relationship Building

Build and deepen relationships with existing Priority Customers
Effectively meeting customer expectations and handling/ reduction of customer complaints.
Provide professional customer service to achieve a high percentage of customer satisfaction and retention.
Have complete knowledge of the customer base in terms of the profile, demographics & psychographics and assets in the Bank and in other places.
Serve as the one-point contact to the High Net Worth customers of the Bank

Processes

Ensure compliance of laid down process and procedures.
Facilitate and Implement work process improvements.
To ensure compliance with Global Process Standards on Customer Data Confidentiality.

People & Talent

Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
Employ, engage and retain high quality people, with succession planning for critical roles.
Responsibility to review team structure/capacity plans.
Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.

Risk Management

Ensure KYC/AML updates, proper zero error documentation.
Updating the C – Manager, adhering to the Contact Management Plan.
Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC.
Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer.
Ensure full awareness of all policies relating to operational risk, sales processes, anti-misselling, etc and comply with the same.
Read, understand and comply with all provisions of the Group Code of Conduct.

Governance

To be able to detect any suspicious transactions, Money laundering, forgeries etc
Highest compliance with reference to Anti Bribery, Anti Money Laundering & Combating Financial Crime Risk procedures.
Ensure all GPS standards are followed and adhered.

Regulatory & Business Conduct

Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Good knowledge groups policies, standards, local regulations and legislations of the prevention of money laundering and adherence to group code of conduct.

Key stakeholders

Internal:

Product Manager – Priority Banking – for Launch and implementation of product campaigns
Customer Service Manager – WM – for Product services to the customers
Unit Heads – Treasury – Implementation of sales strategies
Branch Managers – Implementation of sales strategies
Marketing Manager – WM – Coordinate marketing and research activities.