Senior Specialist, Implementation Engineering

23 سبتمبر، 2022

0 24 3 دقائق

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Senior Specialist, Implementation Engineering
Riyadh / Commercial – Solutions Engineering / Permanent Full-time Checkout.com is one of the most exciting and valuable fintechs in the world, with our Series D taking our valuation to $40 billion. Our mission is to enable businesses and their communities to thrive in the digital economy. We’re the strategic payments partner for some of the best known fast-moving brands globally such as Patreon, Binance, SHEIN, Grab, Henkel, Wise, Sony Electronics and many others. Purpose-built with performance and scalability in mind, our flexible cloud-based payments platform helps global enterprises launch new products and create experiences customers love. And it's not just what we build that makes us different. It's how.
We're Checkout.com
We empower passionate problem-solvers to collaborate, innovate and do their best work. That’s why we’re number 9 on the Forbes Cloud 100 list and on Glassdoor’s list of Top 10 fintechs to work for. And we’re just getting started. We’re building diverse and inclusive teams around the world — because that’s how we create even better experiences for our merchants and our partners. And we need your help. So, join us to build tomorrow, today.
Role: Senior Specialist, Implementation Engineering Location: Riyadh, KSA Reporting to: Director, Implementation Engineering
is actively looking for a dynamic & motivated Implementation Engineer responsible for providing our merchants and business partners with elite technical support during the implementation process. You'll play a meaningful role in maintaining the trust of our customers, ensuring that any technical queries that arise during the implementation phase are answered and called out when required. Working directly with our customers’ technical teams to resolve issues, you'll also collaborate closely with various internal collaborators across Technology and Business to contribute towards consolidating ’s position as a leading online payment solutions provider in the region. The ideal candidate must be customer-driven and tech-savvy, with tried problem-solving abilities and eager to join a dynamic, agile, and fast-growing environment. + 3+ years' Technical Support experience in a Tech/FinTech company is an advantage
+ Fluent with a web scripting language like PHP or C#
+ Good knowledge in web technologies such as web servers, databases, and a general understanding of web applications functions.
+ Excellent communicator in English and Arabic
+ Familiarity with Android and iOS is a plus
+ Ability to work in a customer-focused and target driven environment
+ Experience with e-commerce platforms such as Shopify, WooCommerce, Prestashop, and Opencart is a plus
+ Provide first- and second-line support to merchants during their implementation of payment processing technology
+ Answer all merchants’ integration related questions, including but not limited to configuration, debugging, documentation, testing, and go-live support
+ Handle incidents as related to the integration (investigation, troubleshooting, critical issue, resolution, reporting, time tracking, and analysis of incidents)
+ Partner internally with Business Support, Sales, Software and Web Development to resolve issues that arise during customer trials, integrations, or post-implementation support
+ Advise Management on support issues that impact customer satisfaction and provide recommendations for appropriate actions
+ Ability to multitask with multiple projects and integrations of key customers
+ Maintain/update existing libraries/plugins used in integrations
What we stand for
At Checkout.com, everything starts with our values, including the experience we offer our people.
#Aspire
We supercharge your professional growth with career development programs and leadership training. You can learn your way, with tailored pathways and online platforms. And be inspired at relevant conferences.
#Excel
We don't stop at 'good' here. We strive for excellence amongst our teams every day and recognize colleagues who take it to the next level through our quarterly peer-nominated Hero awards.
#Unite
We're proud of our global connections and inclusive environment. So we champion this through our colleague-led community groups and celebrate many cultural events together.

More about Checkout.com
Our technology makes payments seamless. We provide the fastest, most reliable payments in more than 150 currencies, with in-country acquiring, world-class fraud filters and reporting, through one API. And we can accept all major international credit and debit cards, as well as popular alternative and local payment methods. Checkout.com launched in 2012, and we now have a team of 1800 people across 19 international offices. To date, we’ve raised a total of $1.8 billion, with our Series D valuing us at $40 billion.
We believe in equal opportunities
We work as one team. Wherever you come from. However you identify. And whichever payment method you use.
Our clients come from all over the world — and so do we. Hiring hard-working people and giving them a community to thrive in is critical to our success.
When you join our team, we’ll empower you to unlock your potential so you can do your best work. We’d love to hear how you think you could make a difference here with us. We want to set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. We’ll be happy to support you.
#LI-Hybrid