Helpdesk Technician I

23 سبتمبر، 2022

0 6 دقيقة واحدة

الوصف الوظيفي

Description
Job Title: Helpdesk Technician I
Job Location: Kuwait
Job Responsibilities

Sit at help desk and respond to walk-in customer questions
Field trouble calls via the phone and computer trouble ticketing system
Perform laptop imaging and basic IP troubleshooting
Build user accounts on the domain
Add and remove computers from a Microsoft domain environment
Assign user accounts to appropriate groups and permissions
Build exchange mailboxes
Troubleshoot user email issues
Troubleshoot printers and map shared printers
Document trouble calls and computer/network actions for reporting purposes
Field trouble calls via the phone and computer trouble ticketing system.

Job Requirements

Must be a U.S. Citizen
2 years of operational experience
Must be able to successfully pass a pre-employment drug screen and a comprehensive background check
US Secret Clearance

Company Benefits

Medical, Dental, and Vision Insurance
Flexible Spending Accounts
401(k) Plan
Company-paid Long-Term Disability
Company-paid Life Insurance
Paid Holidays and Vacation
Employee Referral Program
Employee Assistance Program
Cell Phone Allowance
Tuition Reimbursement (after one year)

Our Company
Headquartered in Atlanta, GA, Envistacom provides communications, cyber, and intelligence solutions, support services and technology to the U.S. DoD and coalition partners in aerospace, defense, and intelligence communities. Customers rely on Envistacom for rapid-response, secure technology solutions and subject-matter expertise to support mission critical operations.
Envistacom is proud to be an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Envistacom maintains a drug free workplace and performs pre-employment substance abuse testing and background checks.