Coordinator – Patient Imaging

23 سبتمبر، 2022

0 28 4 دقائق

الوصف الوظيفي

JOB SUMMARY

Working as part of Radiology’s multi-disciplinary team, the Coordinator – Patient Imaging, under the direction of the Supervisor – Patient Imaging and Scheduling and Insurance, provides excellent patient-focused care whilst performing accurate and timely scheduling activities at both the Out- and In-Patient Radiology sites for all modalities including complex DI/Radiology anesthesia scheduling. S/he provides courteous and efficient assistance for all patients, their families and other internal and external visitors / callers to Radiology. The scope and purpose are to provide frontline operational support to the clinical Radiology facility so that patients receive efficient and timely patient-centered care.

Systems integral to Coordinator – Patient Imaging workflows may include:

Cerner Scheduling System, including limited SurgiNet application
Radnet application
Cerner registration application
Powerchart order entry
Biometrics, including palm scanning technology
Insurance necessity and eligibility applications
Capacity management patient transportation application
IT hardware including document scanning and barcode reader equipment.
Radnet application
Patient identification, including real time locating system (RTLS) wristband technology
Finance payment system
Insurance necessity and eligibility applications
Capacity management patient transportation application
Car parking validation technology
Visitor management technology

KEY ROLE ACCOUNTABILITIES

Performs consistent quality scheduling of patients to all modalities in Radiology to meet the needs of the patient and physician.
Initiates and advocates decisions in the context of patient experience and patient-centered care – which impacts patients, families, and physicians.
Consistently performs accurate Patient Identification practices, including proper PEARL record searches and accurate wristband placement.
Performs accurate copying of imaging exams performed at Sidra.
Involvement in pre-authorization and insurance verification during scheduling activities
Consistent entry of quality registration data.
Exceptional patient relations and communication in all telephone, email and/or face-to-face patient encounters to provide a superior 1st point of contact patient experience.
Performs upfront cash collections during registration activities – directly impacts revenue cycle cash collectionsTo be revised (Credit cards)
Exceptional patient relations and communications in all telephone, email and/or face-to-face patient encounters to provide a superior 1st point of contact patient experience.
Observes and maintains patient privacy and confidentiality at all times.
Consistently performs the Patient Identification process, including patient wristbands and methodical implementation of the biometric system in Patient Identification practices.
Ensures accurate patient identification by reviewing the Master Patient Index (MPI) to determine if patient has an existing medical record before initiating registrations. Reviews and validates printed wristbands with each patient and performs biometric validation. Prints wristbands for those patients attending directly to radiology. Consistent and methodical implementation of the biometric system in Patient Identification practices
Accurately scans appropriate patient identification into the electronic medical record: Qatar Identity Card and / or passport, and Insurance Card. Ensures insurance information is updated and accurate for each visit.
Performs accurate registrations in assigned Radiology locations.
Thoroughly explains all electronic documents and captures patient or patient legal guardian’s signatures.
Successfully completes insurance eligibility which may require direct contact with the insurance company and Sidra’s financial counsellors.
Ensures accurate billing, payment of radiology services provided, collection of insurance co-payments and issuing of receipts.
Performs accurate scheduling activities in assigned Radiology locations face-to-face, via telephone and by electronic methods. Shows ability and aptitude to function between modalities whilst maintaining proficient practice.
Refers patients to financial counsellors as appropriate for billing programs that may require multiple payments, inability to pay cost of service and other financial questions.
Balances assigned account and submits daily to the financial office. Escalates all billing issues to the line manager and to the assigned financial counsellor.
Performs scheduling of patients for all assigned modalities and associated preconditions, including consideration of:
- Priorities and special needs.
- Equipment resource availability, static and mobile
- Multidisciplinary staffing involvement
- Advanced scheduling of multi-modality and multiphasic exams
- Advanced scheduling of DI/Radiology exams under anesthesia
Coordinates surgical pre-operative, perioperative and interventional radiology procedure bookings with surgical scheduling team for pre-operative activities and pre-procedural resource availability.
Identifies scheduling conflicts and adjusts schedule to best of ability. Escalates as appropriate to ensure resolution.
On scheduling initiates insurance eligibility, when appropriate, which may require direct contact with Sidra’s financial counsellors and insurance authorization teams
Performs basic pre-registration tasks upon booking appointments.
Creates orders in Cerner for externally referred-in patients, transcribing the information from the provided requisition form.
Assists PACS Administrator, as workflow allows, to accurately copy patient imaging exams to CD /DVD from PACS for patient referral elsewhere and to digitizing outside films and matching- uploading to PACS.
Responsible for using the Visitor Management System and Parking Validation systems as appropriate to area of assignment. Ensures patients are aware of parking validation service prior to leaving Radiology.
Creates orders in Cerner for externally referred-in patients, transcribing the information from the provided requisition form.
Adheres to departmental and organizational policies, procedures and regulatory standards and requirements.
Adheres to and promote compliance with the hospital’s radiation safety and protection and MRI safety policies and associated codes of practice and take appropriate action where non-compliance is evident.
Participation and compliance with quality improvement programs and competency assessment initiatives for Radiology services. Participates in mandatory training and actively practices continual professional development in alignment with Sidra’s professional development programs.
All other duties within the scope of the position necessary for the Radiology services to run efficiently, as assigned.
Adheres to Sidra’s standards as they appear in the Code of Conduct and Conflict of Interest policies
Adheres to and promotes Sidra’s Values

QUALIFICATIONS, EXPERIENCE AND SKILLS – SELECTION CRITERIA:

Education:

ESSENTIAL:

Diploma graduate.

PREFERRED:

Hospitality training certificate

Experience:

ESSENTIAL:

2+ years combined frontline experience, encompassing customer service, scheduling, reception experience, encompassing data entry.

PREFERRED:

1+ years combined frontline experience encompassing data entry, customer- hospitality service, reception experience and/or scheduling experience in a healthcare setting.
Working knowledge of Radiology Departments
Previous exposure to Hospital Information Systems (HIS) and Radiology Information systems (RIS) advantageous.

Certification and Licensure:

PREFERRED:

Completion of Certified Healthcare Access Associate- US (CHAA) certification

Job Specific Skills and Abilities:

ESSENTIAL:

Ability to use complex computer systems and applications for the purpose of Registration and scheduling.
Service excellence
Effective communication
Awareness of and familiarity with all radiology exams and procedures carried out within Radiology.
Professional appearance and demeanor.
Proficiency with technical systems
Fluency in written and spoken English, with excellent verbal, written and oral communication skills.
Strong organizational and time management skills with attention to detail
Medical Terminology
Proficiency with Microsoft Office suite
Fluency in written and spoken English