The Position
Summary
Responsible to provide technical support for Roche products, analyzers, and systems, install, repair, and maintain Roche products, document and report all service activities in compliance with Roche standards
Extend support with all customer related documents
Ensure software and hardware upgrades of Roche systems. Deliver high uptime of systems and customer satisfaction
Extend regional support if requested for line of expertise
Your Responsibilities
Coordinate with Technical Service Manager regarding planned systems installations
Carry-out installation procedures as per Roche standards
Report and document all installations as per Roche standards
Conduct customer training regarding proper use and maintenance of Roche analyzers and systems
Report and document customer trainings as per Roche standards
Carry-out repair and maintenance of Roche analyzers and systems as per Roche standards
Attend to customer calls and requests on a prompt and timely manner
Report and document maintenance and repairs in compliance to Roche standards
Provide internal and external technical support to customers and Roche local staff relevant to technical issues regarding Roche analyzers and systems.
Ensure customer satisfaction is delivered for performance of the system in the facility with coordination with other departments
Compliance
You are expected to adhere through your conduct to all applicable laws and regulations as well as to the high integrity standards as set forth by Roche
Who You Are
You hold a BSc in Biomedical Engineering, Mechatronics, Electronics or Mechanical Engineering.
You have a minimum 2 to 5 years of experience in the biomedical field, preferred Chemistry and Immunology lines
Preferred experience in Roche instruments, Tissue diagnostics.
You are strong in trouble shooting and problem solving
You are committed to excellence in service beyond the usual normal working hours and conditions
You are customer focus and have strong stakeholder management skills
You are self-reliant and able to perform your duties with minimum supervision
You have strong communication skills and are experienced in managing internal and external stakeholders
You are compliant with Roche corporate values of integrity, courage, and passion
You are fluent in English and Arabic (speaking, reading and writing)
You are flexible, mobile and willing to travel to customer sites within the country/provinces
Who we are
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is
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