Senior Specialist of Application Service Management – Emerging Markets

Senior Specialist of Application Service Management – Emerging Markets

الوصف الوظيفي

Job Description

We are seeking professionals with the following qualifications, skills and experience:

Education Level:

• MSc Degree or BSc Degree or equivalent in International Business & Management, Business Engineering, Economics Computer Science.

Required Experience and Skills:

• Proven experience of working within an IT service framework (ITIL) throughout the service lifecycle

• Experience in driving process and service improvements by studying current practices

• Prior hands-on experience supporting the operational/service transition.

• Knowledge and experience of working in a business analyst capacity with ability to quickly understand business processes.

• Application of service management process methodologies and tools including: Relationship management; Contract management, Supplier management, Demand management.

• Excellent facilitation, consultation, and influencing skills including experience with outsourced service providers.

• Excellent skills using IT applications to organize and analyze data.

• Excellent multicultural communication and solid presentation skills

• Ability to work independently as well in a team.

• Ability to succeed in a dynamic, rapidly changing, highly matrixed business environment.

Preferred Experience and Skills:

• ITIL Foundation and ITIL Service Operation Certification

• Six-Sigma Yellow Belt Certification

• Experience with Service Now ITSM Tool (Incident, Problem & Change)

• Project Management experience on small to medium sized projects with demonstrated knowledge of project management processes and methodologies

• Experience with Software development life cycle (SDLC) framework, SDLC Models & Methodologies

We are seeking energetic, forward-thinking professionals to join our Information Technology group in MSD office in Prague. As part of that team, you will help developing and applying advanced capabilities in information sciences, information security, mobility, social media and big data. You will have the opportunity to work with global teams to identify and tackle the biggest opportunities and challenges at the intersection of healthcare and IT. We offer project-based rotations to help with your professional development, and a flat, collaborative environment. Overall MSD offers incredible opportunities to learn from others across the globe, and to enjoy a reward that technology careers don’t often bring: the satisfaction of helping to save lives.

The successful candidate will be responsible for maintenance of applications used by the MEA market as well as to identify IT systems eligible to be transitioned and supported by Application Management Services Organisation.

Responsibilities include:

• Operate services for IT systems and applications within the scope, to ensure sustainment of business operations.

• Track supplier performance against execution of Incident, Problem and Change Management processes across applications.

• Manage change requests via Demand Management activities.

• Monitor supplier deliverables against SLAs.

• Provide guidance to the business around vendors and technical trends in line with the IT service catalogue.

• Help define architecture for account area by working with Business Architecture, Enterprise Architecture and Solution Architecture.

• Align service management processes, procedures, operating level agreements and underpinning contracts to the agreed service level targets.

• Evaluate, create, document and publish the Service Catalogue outlining the IT services provided by a specific service unit.

• Establish metric/performance reporting approach.

• Act as Business/Technical analyst for transition projects from Development to Production

We offer:

• Competitive remuneration

• Position in a leading global healthcare company

• Challenging career

• Professional growth based on performance

• Innovative and flexible working environment

• Wide range of benefits

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

Travel Requirements:

10%

Flexible Work Arrangements:

Shift:

Valid Driving License:

No

Hazardous Material(s):

Number of Openings:

1

Requisition ID:R202639

تفاصيل الوظيفة

منطقة الوظيفة

دبي, الإمارات العربية المتحدة

قطاع الشركة

خدمات الدعم التجاري الأخرى

طبيعة عمل الشركة

غير محدد

نوع التوظيف

غير محدد

الراتب الشهري

غير محدد

عدد الوظائف الشاغرة

غير محدد

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