RESERVATION AGENT

22 سبتمبر، 2022

0 3 دقيقة واحدة

RESERVATION AGENT

الوصف الوظيفي

Bringing True Hospitality to the world.

We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality.

We pride ourselves on letting your personality and passions shine, recognising the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way.

Processes reservations by mail, telephone, fax or central reservation systems referral. Processes reservations from the sales office, other hotel departments, and travel agents. Creates and maintains reservation records by date of arrival and alphabetical listing. Communicates reservation information to the front desk. Processes cancellations and modifications and promptly relays this information to the front desk. Assists in preregistration activities when appropriate. Getting information about areas of interest in order to target more clients in particular seasons. Knows of all hotel packages plans-meaning status, rates, and benefits. Update availability of all distribution channels like GDS, OTA and Web booking systems.

Hotel Management graduate or equivalent. Ability to speak and understand the primary language (Arabic) used by the guests who visits the hotel, is considered as an added advantage. Previous hotel-related experience desired. Experience in Hotel software – OPERA and their functionalities.