Process control & logistics claim specialist Algeria Algiers, Algeria

22 سبتمبر، 2022

0 5 2 دقائق

الوصف الوظيفي

Process control & logistics claim specialist Algeria
Job ID:
R-46839
Category:
Supply Chain
Location:
Algiers, Algiers Province
Date posted:
09/15/2022
Company Profile:
At Unilever you are more than your job title, you are part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us.
We produce world-leading brands including Lipton, Knorr, Dove, Axe, Hellmann’s and Omo, alongside trusted local names and innovative-forward thinking brands like Ben & Jerry’s, The Dollar Shave Club and Surf.
Be part of the most successful purpose-led business in the world. Have the opportunity to see the true impact that you’re having in the work you do – every small thing counts.
Job Scope:
Monitoring customer service internal & external process performance, improving internal process, coordinating with other departments to ensure smooth execution. Sharing daily sales landing with other departments. Registering and tracking claims. Sharing Customer Service SLA, DR & CCFOT.
Roles & Responsibilities

Preparing sales orders data, tracking data and consolidate daily operations reports.

Ensuring daily operations CS meeting.

Updating the order file (products, price, customer…).

Tracking claims, end-to-end process and consolidating their data with the stakeholders (Logistics, Quality & She Team).

Sharing weekly & monthly reports.

Sharing several reports (Stock cover, Shipment phasing & skewing etc…).

Ensuring & monitoring CS audit controls.

Consolidating and presenting the CS KPIs score.

Monitoring CS internal & external process.
Key Competencies & Skills:

Ability to understand and interpret complex data and making decisions based on the outputs.

Advanced skills in SAP and EXCEL.

Teamwork.

Strong analytical thinking and skills.

Like to bring creativity & innovation to your work.

Strong Communication Skills, ability to interact successfully at all levels.

Pack office (Excel, ppt…).
Key Performance Indicators (KPIs)

SLA, DR & CCFOT.

Deadline.
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bring ing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
Marketing at Unilever
We build brands with purpose. With passion. With power. We are one of the top Marketing companies in the world.
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