Pricing and customer service manager (Shipping / Logistics)

Operational Objectives

▪ To create and continually update of the procedures on Exports documentation
process for export business activities.
▪ To provide end-to-end export documentation solutions through effective
coordination internally within Company and externally with all the applicable
parties such as shipping lines, clients, ports and customs authorities.

• Export activities

Customer Facing:

▪ To provide effective and efficient services to clients through liaison with all the
applicable parties such as Ports, Customs, Agents, Shipping lines etc., ensuring
the best services are provided on export documentations functions and clients
are satisfied.
▪ To follow-up with clients about the Bill of Lading, then, collect the invoice from
shipping line and forward to finance for settlement.
▪ To maximize revenues to the organization by strengthening good relationships
with shipping lines, airlines and clients.
Export documentation:
▪ To prepare shipping instruction with all the supporting documents such as Export
Declaration copy, Container Number, Invoice with ED copy, packing list etc., and
send submit shipping line for their necessary further actions.
▪ To update all the export documentation details into internal tracking system
timely with the notification to all the concerned parties as applicable.
▪ To timely update all the export business details from the beginning till end into
FRESA system to enable to extract the necessary client updates.
▪ To liaise with various clients, shipping lines, in-house transportation, customs
documentation section, Ports & Customs and ensure their satisfaction and timely
provide response to their queries in line with the agreed terms and as per
shipping, ports and customs regulations.
▪ To internally coordinate with all applicable parties and provide key
recommendations and timely escalations to management.
Pricing & Sales
▪ To negotiate and provide prompt pricing to clients as per the agreed pricing policy
with the Management.

Reporting / Internal coordination
▪ To submit regular weekly / monthly MIS reports and present to management
along with the recommendations as applicable.
▪ To internally coordinate with Accounts, Customs, Transportation, Customer
Service section to ensure that smooth services are provided to clients.
▪ To provide the necessary support to internal team members in order to extend
effective and efficient services to clients.

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