KEY ACCOUNT MANAGER (QSR)

22 سبتمبر، 2022

0 4 2 دقائق

الوصف الوظيفي

Our client is a leading multinational foods supplier to the QSR Sector. They are looking for a Key Account Manager to join their team in the UAE. The position will be based in Dubai, requiring travel across the region as necessary.

The role of the Key Account Manager is to manage the day-to-day activities involving account management of major key clients and other administrative tasks to ensure best-in-class service to the company’s clients, providing modern, and best-in-class account management strategies.

RESPONSIBILITIES

Execute key account management strategies with focus on the GCC
Design and execute Quarterly Business Reviews with stakeholders internally and externally
Achieve sales targets
Conduct routine customer surveys and ensure the gaps are successfully closed
Market forecasts and demand planning updated monthly
Ensure customer service and supply management is at its best
Building rapport with individual markets, ensuring orders are placed in a timely manner and the budget numbers are achieved
Understanding customer needs and translating them into opportunities
Collaborate with internal and external stakeholders to enhance performance and generate additional sales
Resolve any issues faced by customers
Prepare activity grids and reports of progress to internal & external stakeholders
Ensuring customer satisfaction reaches the highest level
Provide inputs and execute excel functions regarding planning and preparation of the yearly budget
Assist the Head of Key Accounts with assigned tasks to ensure smooth operations, customer service and sales
Develop, prepare, and implement agreed sales & promotional plans
Learn, track, and ensure the required data portals are updated in a timely manner with 100% accuracy

المهارات

REQUIREMENTS

Has knowledge, skill, and discipline to develop & execute account management strategies
Has 5 years plus of working experience within sales/account management for a supplier to the QSR sector in a corporate environment
High English (ideally as well as Arabic) language skills – verbal & written
High level of MS Office application expertise
Passion for food and the business of food
Strategic problem solver with a keen sense for balancing customer and company needs
Good attention to detail, working as a filter of errors between the back end and front end of the business
Inspiring and visionary leader
Motivated self-starter with a strong sense of urgency
Collaborative team player with strong interpersonal skills
Excellent written and verbal communication and presentation skills
Maintains professionalism, builds trust, and acts with integrity and ethics
Knowledge of and experience with navigating different cultural norms and expectations
Being an active listener, with a keen eye for opportunities