Hotel Reservation Agent

Hotel Reservation Agent

A large well reputable hotel is currently searching for 2 Reservation Agents to be based in the Amman office.

As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:



Convert, quickly, inquiries into contracted business

• Respond, positively, to sales inquiries to develop future sales leads
• Identify sales leads, as appropriate
• Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
• Provide prompt and efficient service while maintaining the hotels brand standards

Skills

• Must be based in Amman
• Must have minimum 3 years of experience as a Reservation Agent

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