Hotel Operations Officer
Hotel Operations Officer
الوصف الوظيفي
Hotel Operations Officer
– Mohandessin, Giza
Hotel Operations Officer
– Mohandessin, Giza
Posted 1 hour ago
5
Applicants for 6 open positions
2
Viewed
0
In Consideration
1
Not Selected
Experience Needed: 1 to 2 years Education Level: Not Specified
Job Details
Career Level: Experienced (Non-Manager) Salary: 7000 to 9000 EGP Per Month Job Categories:
Skills And Tools:
Job Description
Sells and coordinates accommodations, transportation, tours and activities.
Dealing with customer queries and complaints by providing exceptional customer care, first call resolution and the highest quality of customer service.
Problem Solving with a process improvement mindset.
Handling quotation requests from different channels:
Emails (Online email system).
Phone: Answering phone and call center, use positive telephone service techniques, act on special customer requests and maintain excellent client relations. o WhatsApp: Handling WhatsApp requests and quires.
Answer customers questions accurately and provide appropriate additional information
Capture accurate and legible documentation on all activity in the ticket system as required.
Working with Multiple system (Internal, offline & online system).
Working with offline and online vendors, communication with suppliers or hotel for customer enquires.
Solve all the escalation raised by the customer.
Monitor bookings for processing of reservations, special requests, amendments, and cancellations.
Handling pending bookings.
Job Requirements
Bachelor’s degree.
A minimum of 1-2 years experience in tourism Industry.
knowledge of regional services sector and market.
Excellent English Speaker.
Excellent knowledge of MS Office.
Excellent Communication skills.
Excellent negotiation skills.
Interpersonal skills.
الوصف الوظيفي
تفاصيل الوظيفة
- منطقة الوظيفة
- القاهرة, مصر
- قطاع الشركة
- خدمات الدعم التجاري الأخرى
- طبيعة عمل الشركة
- غير محدد
- نوع التوظيف
- غير محدد
- الراتب الشهري
- غير محدد
- عدد الوظائف الشاغرة
- غير محدد
