CRM Executive
Job Description
– Cleansing the database of the clients in stores
– Implement activities under minimal supervision
– Provide subject matter expertise to assist junior team members
– Escalate complex problems to the relevant person to ensure case/issue is closed efficiently and in a timely manner
– Account Management
– Run regular workshops with the Brands to capture their requirements for CRM and eCRM
– Work closely with the Brands to manage their specific CRM projects
– Manage CRM activities to support brands customer lifecycle management
– Support in suppliers benchmarking and sourcing strategy
– Manage the scheduling, testing and deployment of all CRM and eCRM projects
– Analytics & Reporting: Design, build and run Business Intelligence reports for country's needs (monthly and quarterly)
– Be responsible for data integrity at Group level
– Provide monthly/weekly reports – including but not limited to, campaign measurement and customer segmentation analysis
What you'll need to succeed
– Minimum 4 years of relevant experience with at least 2 years in a similar role
– University Degree in Business Administration or any relevant field
-Collaborating for Efficiency
– Communicating Effectively
– Developing and Managing Self-Awareness
– Drive, Entrepreneurship and Adaptability
What we can offer you
With us,you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employeediscounts. To view all our perks and benefits,
Job Details
Employment Types:
Full time
Industry:
Retailing
Function:
IT , Digital Marketing , Marketing & Communications , Marketing Research & Analysis
Roles:
ERP / CRM – Support Engineer , System Analyst / Tech Architect , ERP / CRM – Technical Consultant
