Technical Call Center Executive
Job Description
Answer complaints received
Log all complaints in Smart Vision managed services portal
Assign jobs to engineers through the portal
Monitor the status of the kiosks on the monitoring systems
Monitor engineers movement
Priorities service calls for engineers
Manage parts delivery and logistics related to the services provided
Manage parts stock count
Provide administrative support to engineers on sites
Update the daily activities, Call details in our Internal application (SOM Smart Operations Management) without any delay
Job Details
Employment Types:
Full time
Industry:
IT / Computers – Hardware & Networking , IT / Computers – Software
Function:
Engineering – Electronics / Communication , IT / Software Development – Network Administration / Security
Roles:
Telecommunication Engineer , Database Administrator
Skills:
Call Center Executive Telecaller Technical Support Technical Support Executive Technical Helpdesk
Education:
Bachelor's Degree
