Front Office Agent
Job Description
Sofitel Dubai the Obelisk is Sofitelu2019s largest property in the Middle East. The hotel features 595 luxury guestrooms inclusive of 68 suites and 97 serviced apartments in the heart of Dubai. A variety of trendy restaurants and bars including a contemporary Asian restaurant, a Gastro Pub, a French Brasserie and Pool Bar & Lounge bring residents and patrons together to celebrate the French u201CJoie de Vivreu201D. Guests have the option to unwind at the Sofitel Spa with Lu2019Occitane and outdoor pools with private cabanas or workout in a fully-fledged fitness center. Business travelers have access to 1,589 square meter of meeting space including one state-of-the-art ballroom ideal for the most sought after social gatherings.
Part of the Wafi Mall new extension and close to the iconic Raffles Dubai, Sofitel Dubai the Obelisk will infuse the brandu2019s essence with capitalizing on a perfect balance of modernism and ancient Egypt reflective of the renowned design elements of Wafi. If you are as excited as we are about connecting hearts and showing your guest passion, join us as the next Heartist u2013 Front Office Agent and help us to make Sofitel Dubai the Obelisk a truly welcoming destination!
The Position
To manage all activities relevant to the Front Desk such as the reception, check in / out, cashiering, foreign exchange and assisting guest with inquiries.
KEY ROLES & RESPONSIBILITIES
- Register and room all guest arrivals according to established procedures
- Perform check in, check out and room change procedures and ensure all data are accurately entered into the hotel system
- Maintain cashier float and ensure accurate daily report of all money received
- Cash hotel guestsu2019 personal and travelers checks and assist with currency exchange
- Keep abreast of all modifications to accounting policies and procedures
- Attend to guestsu2019 request of using the service of safety box at all times
- Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and also Hotels Group Loyalty programs
- Attend to guestu2019s complaints, inquiries and requests, refer problems to supervisor/Assistant Manager if he/she unable to assist
- Is familiar with other Sofitel properties so that guest indicating any next destination on the registration card can be u201Csoldu201D an onward booking to another Sofitel property
- Ensure that the guests depart the hotel with a positive impression of hotel service
- Perform the audit balances and prepare all reports for audit in an orderly fashion
- When on night shift, check night report, prepare morning report and prepare all necessary forms for guest arrivals
- Maintain comprehensive knowledge of standard reservation procedures
- Maintain exemplary department standards of behavior and appearance and attitude
- Ensure front desk work area is kept clean and in an orderly state at all times
- Is fully aware of the Credit policy
- Adhere to OH&S policies and procedures
- Perform related duties and special projects assigned
PERSONAL ATTRIBUTES
- Strong written and verbal communication skill in English
- Able to develop rapport with and gain support from Colleagues and Management staff
- Ability to work cohesively with co-workers as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Ability to promote positive relations with all guests and patrons
- Able to exercise good judgment with difficult guests
- Understanding and ability to work in a multi-cultural environment
QUALIFICATIONS
- Post Secondary Education or relevant qualifications in Hotel Management
EXPERIENCE
- Minimum 2 years Guest Relations experience preferably in a four or five star hotel
Job Details
Employment Types:
Full time
Industry:
Hospitals / Healthcare / Diagnostics
Function:
Manufacturing / Engineering / R&D , Hotels / restaurants
Roles:
Front Office Executive , Front Office Manager
