Customer Service Representative

Job Description

JOB DESCRIPTION
The Customer Care Executive is the point of contact with the customer and takes responsibility for ensuring all customer calls are handled in a timely, accurate manner and reflect the superlative levels of customer service that define the customer experience as per 6th Street standards
1. Answer general customer inquiries thought calls, chat, emails until inquiry is closed.
2. Review orders on a daily basis for possible issues for fulfilment, address issues.
3. Manage customer accounts including assisting customers with information regarding their order history, returned shipments, order status, and all other standard requests received.
4. Maintain customer service log, tracking all incoming inquiries and detailing out customer requests, product defects, shipping errors, etc.
5. Maintain awareness of our process and KPI's and an understanding of performance evaluation relating to calls and KPI calculations
6. Interact with other agents and Customer Experience team members on a daily basis, sharing information and knowledge on customers feedback and concerns
7. Work with Operations to address and resolve store issues.

• Arabic is mandatory.

Job Details

Employment Types:

Full time

Industry:

Retailing

Function:

IT , Customer Service / Call Centre / BPO

Roles:

Customer Service Executive (Voice)

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