Customer Service

21 سبتمبر، 2022

0 3 2 دقائق

Customer Service

الوصف الوظيفي

UAE National Customer Service | IKEA | UAE (Multiple stores)

About the position

You are responsible to oversee and provide support on the Info desk, in order to assist customers in a friendly and professional manner.

Key Specific Accountabilities:

Follow the SOP pertaining to cash handling, receiving payment by cash, cheque, credit cards, vouchers, or automatic debits.
Compute and record transactions ensuring 100% accuracy for all register transactions.
Count and record the float before trading begins and upon close of trading ensuring accurate cash handling and safe custody of collected cash.
Greet and welcome customers on arrival at the store and ensure shopping tools and catalogues are available for the customers providing bags / trollies as appropriate to facilitate the shopping journey.
Ensure that company's customers are well attended to by responding to their needs & working efficiently to minimize queues.
Ensure that the customers who come to the Returns & Exchange desk perceive the policy as generous and the procedure quick and easy.
Handle routine customer complaints promptly and courteously, ensuring that customers are dealt with in a prompt and courteous manner to guarantee maximum customer satisfaction.
Greet and welcome customers on arrival at Smaland ensuring the Smaland admission policy is explained in a friendly and professional manner.
Ensure the Childs safety is their main priority while they are in Smaland providing a safe environment for children within the area.
Make announcements and pages the customers (parents) if there is any issue with the children in the playroom area or general announcements to customers when needed.
Ensure all system procedures are adhered to as per policy / procedure.
Book IKEA services (Home Delivery, Assembly, Measurement) and follow up on out-of-stock articles in self-serve
Handle returns and exchange issues based on own judgment, experience and authority given by the management according to which exceptions can be made to retain a customer.
Use the information from Returns & Exchange desk to detect and act upon or report to the management about a product fault, safety problem or transportation problem
Brief the Duty Manager on complaints that require management assistance.
Prepare daily / weekly / monthly reports of transactions at the returns & Exchange desk to be used for reconciling with the cash till as well as the accounts for the period of the report as well as analyzing trends on sales and profitability and performance of the store.

المهارات

About you

You have the ability to work in a fast retail environment. You are enthusiastic about assignments and working with others in a team. You are able to prioritize and plan tasks to reach the targeted results. You have a passion for home furnishing, retailing and how people live at home.

What’s more, we believe that you have the following knowledge, capabilities and motivation:

Live and share the IKEA values every day
High School Graduate
2+ years experience in a similar role or Customer Service with Cashiers background
Customer Focus
Effective Communication
Team Player
Excellent English communication skills, Arabic Speaker would be preferred
Good Leadership & Interpersonal skills