Specialist- FAB Cards Processing (UAE Nationals ONLY)

Job Description

Job Description
JOB PURPOSE:
The role holder is responsible for processing activities related to cards (FAB & DF) as per the approved SOPs, within the agreed TAT and as per the agreed SLAs.
KEY ACCOUNTABILITIES:
Policies, Systems, Processes & Procedures

• Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
• Demonstrate compliance to organization's values and ethics at all times to support the establishment of a value drive culture within the bank.

Continuous Improvement

• Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.

Reporting

• Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies and quality standards.

JOB CONTEXT:
Operational Delivery:

• Posting all financial and non- financial transactions.
• Inputting Role on Card Management & Banking systems
• Document Management & Filing / scanning
• Following approved SOP & DOA when processing customers request
• Ensure all requests processed are accurate, error free and as per customer instructions / voucher details and no breach of the SLAs.
• Ensure all customer instructions / voucher received are processed within the pre-defined TAT
• Any other task assigned / adhoc activities to be performed as per line managers instruction

Policies, Systems, Processes & Procedures

• Supporting new initiatives and implementations
• Participating in card related system testing for enhancements and new systems
• Ensure customers data / documents are protected from the public and secured against fraud by following proper access rights
• Provide support to line manager as & when required
• Timely escalation of exceptions / deviations to authorizer
• Ensure necessary checks/ controls are documented / implemented in all processes adhering to Compliance in order to eliminate/mitigate risk and achieve positive Audit ratings
• Ensuring obtain approvals as per bank Delegation of Authority prior to processing requests / entries
• Proactively raise and discuss Operational Issues and new ideas to improve processes with line manager
• Suggest a process improvement to increase productivity and cost effectiveness
• Enhance knowledge by enrolling into training and development course.
• Maintain KPI and Productivity reports
• Banks Values (Knowledgeable, Adaptable, Collaborative, Enterprising and Responsible) are understood properly and practiced & ensure the team is inculcated with FAB Core value and put to practice within the department.

Internal Collaboration
Coordinates with other units / departments to ensure customers requests / vouchers are processed within a timely manner
Authorities:
As delegated by AVP / line manager – Card Operatioins
Qualifications
Minimum Qualification

• Bachelor's degree or related discipline.

Minimum Experience

• 2 years of experience in a bank with exposure to Cards Operations and Customer Services, with at least 1 year in a similar position

Job Details

Employment Types:

Full time

Industry:

Banking / Accounting / Financial Services

Function:

Finance & Accounts

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