| Description:
REQUIRED KNOWLEDGE, SKILLS, ABILITIES AND ATTRIBUTES:
- Solves problems in a proactive way
- Strong customer service skills
- Demonstrates excellent communication and influencing skills
- Possesses knowledge of EVS operations and trends
- Knowledge of customer service standards and principles
- Experience with training, mentoring and leading diverse teams
- Ability to carry out written and verbal instructions under set timeframes
- Leads by example, demonstrating a high level of patience, calmness and positivity in the workplace
- Keen attention to detail and time management skills
- Fluent in spoken and written English
- Strong conflict and complaint resolution skills
- Basic Microsoft Office skills, including word and excel
- Organizational and time management skills combined with a high level of initiative
- Stamina and the ability to work under stress, good at thinking quickly and sorting out problems on the spot, and the ability to stay calm in a crisis
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