| Description:
- Promote high quality communication between all members of the nursery community
- Always maintain confidentiality including implementing data protection, policies, security of passwords and confidential files.
- Be aware of all policies and act accordingly
- Provide admission information including relevant documents when requested by parents
- Take care of complete admission process from the start to end
- Maintain proper tracker to register child and parent's details in Student Information List
- Offer personal guidance to oversees prospective parents during the admission process
- Provide administrative support to nursery manager, answer the telephone, respond to email and faxes, make appointments, type correspondence, file paperwork.
- Ensure all IT systems are backed up in accordance with operating procedures and data regulations
- Always take complete ownership of the reception area
- Utilise excellent customer service skills to handle the telephone calls and written enquiries in line with the Company policy. Handle all parents requests tactfully supporting their needs.
- Book nursery tours and update the diary with bookings and appointments.
- Ensure nursery uniform stock is maintained in good and easily accessible manner
- Contact parents for unpaid fees, Collect the fees and update the registers accordingly
- Make arrangements for meetings between parents and teachers, Take minutes at the meeting and distribute.
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