WARRANTY MANAGEMENT OFFICER TS

19 سبتمبر، 2022

0 5 3 دقائق

Job Description

Job Purpose
JOB ACCOUNTABILITIES:
– To investigate, review, prepare, record and submit valid warranty claims for all Ground Support Equipment (GSE) and Material Handling Systems (MHS), equipment, assets and spare parts.
– Ensure timely and successful resolution of all claims with suppliers for minimal financial and operational impact.
Deploy
– Responsible for establishing the warranty management process for equipment and parts maintained by
dnata Technical Services (dTS)
– Responsible for creating and maintaining a database containing the specific warranty
information/contracts for all applicable GSE and MHS assets and spare parts
– Co-ordinate with the Original Equipment Manufacturer (OEM) /supplier to agree the most suitable and
effective approach to resolve warranty issues in the quickest possible time
– Liaise with Planning Logistics team to co-ordinate any transportation of equipment or parts to/from
OEM/supplier as required
– Regularly monitor and manage the dTS warranty process, and if there are any gaps identified in the
process, coordinate with respective stakeholders to resolve
Lead
– Lead the overall warranty process of dTS, and for any complex or reoccurring cases, escalate to the dTS
Engineering and Workshop teams as required
– Liaise with all internal and external stakeholders to resolve all queries related to equipment and spare
parts warranty
– For all valid warranty cases, follow-through to completion of all issues, regardless of the scenario
– Monitor the technical feedback received from Supplier related to warranty claims and communicate the
relevant information to respective stakeholders
– Regularly coordinate with dTS section to identify possible warranty claim opportunities
– Lead any warranty related investigations and work closely with the Engineering and Workshop teams to
reach the optimum conclusion for dTS
Execute
– In the event of equipment or parts failure, check the validity, terms and conditions of the associated
warranty to establish if a claim can be made
– Investigate, review, prepare, record, submit all valid warranty claims follow up on delays
– Process warranty claims on a timely basis and ensure proper documentation is prepared and submitted
– Follow-up on payments of outstanding claims or shipments of warranty part replacements. Escalate any financial issues to dnata finance
– Work closely dnata finance to ensure they have full visibility of financial claims and associated
payment/credit notes
– Reconcile all warranty receivables with payments/credits and submit through the appropriate accounting
channels.
– Review all rejected claims promptly, review the reason for rejection and resubmit if appropriate. Or seek
approval to revoke the claim
– Produce monthly reports giving visibility of the status of all warranty claims and the associated cost
savings.
– Update relevant records/data related to all warranty claims in the appropriate IT system
– Provide regular updates to the Material Planning Specialist on the status of all warranty claims and
recoveries
– Provide any other support to dTS Management as required
Qualifications & Experience
Qualification:
– 12 years schooling or equivalent
– Diploma qualification in Engineering related discipline desirable
– Airport Driving Permit is desirable
Experience:
– 5+ years of experience in automotive assets and parts warranty management (ground handling
industry experience advantageous)
– 1+ year of experience in an operational supervisory position desirable
Knowledge/Skills:
– Working knowledge of Maximo or other computerised Maintenance Management System (MMS)
– Proficient Computer Literacy Skills including MS Office suite of products ability to exploit MS Office database tools such as MS Excel or MS Access – Advanced planning and organizing skills
– Advanced level of written and spoken English (English level 5)
– Demonstrated ability to working within a safety and quality framework
– Attention to detail
– Strong numerical, analytical and problem solving skills
– Broad knowledge of the functional units within a Ground Services Equipment (GSE) operational environment.
Salary & Benefits
Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That's on top of transport benefits, life insurance and more. Find out what it's like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careersJoin us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what's it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.Join our growing team and enjoy a competitive remuneration package, discounts on flights and hotel stays. Find out more about working with us in our website www.emirates.com/careers