Senior Officer- Cards Production

19 سبتمبر، 2022

0 3 2 دقائق

Job Description

Job Description
JOB PURPOSE:
Handle Issuer Processing unit activities covering Cardholder Life Cycle Management (Static & Financial Maintenance), Card Production, Fulfilment & Delivery.
Ensure all activities being carried out comply to policies and procedures defined.
Ensure compliance to organisation's values and ethics to support the establishment of a value drive culture.
Ensure SLA's & TAT defined for each process are met without any deviation to ensure superior customer service.
Responsibilities:
Handle all customer maintenance & financial adjustment requests in a timely manner with due diligence to ensure such requests are having the required approvals as per Policy/DOA.
Handle Plastic & Stationary Inventory for clients and ensure sufficient stocks are always maintained to ensure service continuity.
Handle card production and fulfilment process in coordination with personalization partners and ensure personalized cards are handed over to courier for onward delivery to customers, exceptions to be timely identified and corrective action to be taken to avoid service impact.
Handle branch & distribution channel queries pertaining to the dispatch of credit/debit/prepaid cards through courier within UAE and international locations as applicable.
Validate vendor invoices with internal MIS and share supporting with line manager for invoice settlement approval, any discrepancy identified to be cleared liaising with vendor.
Track vendor settlements ensuring sufficient provisions are maintained to avoid expense fluctuations.
Ensure compliance to all policies, procedures and SLAs for onshore activities and provide required support for activities assigned to offshore teams.
Providing response and follow-up actions on email queries across channels – Call Center/Branches/Elite/HNI etc within the established TAT.
Handle ATM Retained / Captured Cards as per defined process and controls while ensuring destructions and reporting to scheme are processed in a timely manner.
Preparation of mail dispatch schedules and maintaining proper records.
Complete record management/document archival activities on a periodic basis and ensure same is align with record management policy.
Return card consignment handling, physical reconciliations and destructions.
Preparation of spreadsheets, Weekly / Monthly MIS reports, reconciliation etc.
Tracking for undelivered cards & ageing. Physical Card destruction processing with reconciliation & bulk update to relevant systems.
Handle card custody and stock management as per requirement.
Sampling of courier consignment as part to quality checks
Additional Information
Qualifications:
University Graduate.
Ability to develop strong professional relationships between Cross Functional Teams.
Overall understanding of Issuing & Acquiring payment landscape.
Expertise in CMS, CRM, product management tools, automation and reporting tools
Good Communication skills.
Years & Nature of Experience:
3+ years experience in the banking sector/financial services.
Minimum 2 years experience in Card Operations /Payment Processing Domain