Senior Client Advisor
Job Description
SummaryKey Accountabilities
. Support the Team / Store Manager in developing the team through mentoring as well as the integration of new comers
. Assist Management in daily operations: floor management
. Act as the key holder and a role-model to client advisors in the absence of the Managers
. Serve customers accordingly, with Gucci selling ceremony
. Provide exceptional customer service experience by greeting, listening and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Gucci history and heritage
. Guarantee cross and up-selling for all product categories
. Discuss with clients and give advice on general trends in fashion and developments in the luxury market, showing passion for fashion and luxury products
. Build and strengthen relationships with customers, deal with different nationalities and personalities and always put the customers at ease
. Ensure qualitative monitoring and updating of customer information, according to the Company tools (CRM), in order to retain actual clients and detect new high potential ones
. Ensure the achievement of individual and Store goals, enhancing and developing the business
. Foster open and constructive communication with team members, being always collaborative and proposing effective solutions
. Contribute to manage the visual display of the products in accordance with Gucci visual standards
. Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with Corporate policies and procedures
. Ensure the products replenishment and physical inventory of merchandise
. Follow Company grooming, accordingly with Gucci standards and policies
Key Requirements
. Kuwaiti National
. Proven experience in a similar role within fashion retail companies ideally with a strong background in Ready to Wear
. Proven ability to drive and exceed individual and team result
. Deep passion for luxury fashion trends
. Excellent commercial awareness
. High flexibility and ability to adapt to different customers
. Team-player mentality
. Strong communication skills with the knowledge and ability to build and maintain a client book
. Ability to work in a fast moving and dynamic environment
. Extensive Luxury product knowledge
. Fluent in English and preferably a second language
Job Description
Key Accountabilities
- Support the Team / Store Manager in developing the team through mentoring as well as the integration of new comers
- Assist Management in daily operations: floor management
- Act as the key holder and a role-model to client advisors in the absence of the Managers
- Serve customers accordingly, with Gucci selling ceremony
- Provide exceptional customer service experience by greeting, listening and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Gucci history and heritage
- Guarantee cross and up-selling for all product categories
- Discuss with clients and give advice on general trends in fashion and developments in the luxury market, showing passion for fashion and luxury products
- Build and strengthen relationships with customers, deal with different nationalities and personalities and always put the customers at ease
- Ensure qualitative monitoring and updating of customer information, according to the Company tools (CRM), in order to retain actual clients and detect new high potential ones
- Ensure the achievement of individual and Store goals, enhancing and developing the business
- Foster open and constructive communication with team members, being always collaborative and proposing effective solutions
- Contribute to manage the visual display of the products in accordance with Gucci visual standards
- Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with Corporate policies and procedures
- Ensure the products replenishment and physical inventory of merchandise
- Follow Company grooming, accordingly with Gucci standards and policies
Key Requirements
- Kuwaiti National
- Proven experience in a similar role within fashion retail companies ideally with a strong background in Ready to Wear
- Proven ability to drive and exceed individual and team result
- Deep passion for luxury fashion trends
- Excellent commercial awareness
- High flexibility and ability to adapt to different customers
- Team-player mentality
- Strong communication skills with the knowledge and ability to build and maintain a client book
- Ability to work in a fast moving and dynamic environment
- Extensive Luxury product knowledge
- Fluent in English and preferably a second language
Job TypeRegular
Start Date2022-01-09
ScheduleFull time
OrganizationLuxury Goods Kuwait
Job Details
Employment Types:
Full time
Industry:
Other
Function:
Sales / Business Development
Roles:
Customer Service Executive (Voice)
Skills:
Senior Client Advisor
