Process control & logistics claim specialist Algeria

19 سبتمبر، 2022

0 4 2 دقائق

الوصف الوظيفي

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Process control & logistics claim specialist Algeria
locationsAlgiers, Algeria time typeVollzeit posted onHeute ausgeschrieben job requisition idR-46839
Company Profile:
At Unilever you are more than your job title, you are part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us.
We produce world-leading brands including Lipton, Knorr, Dove, Axe, Hellmann’s and Omo, alongside trusted local names and innovative-forward thinking brands like Ben & Jerry’s, The Dollar Shave Club and Surf.
Be part of the most successful purpose-led business in the world. Have the opportunity to see the true impact that you’re having in the work you do – every small thing counts.
Job Scope:
Monitoring customer service internal & external process performance, improving internal process, coordinating with other departments to ensure smooth execution. Sharing daily sales landing with other departments. Registering and tracking claims. Sharing Customer Service SLA, DR & CCFOT.
Roles & Responsibilities

Preparing sales orders data, tracking data and consolidate daily operations reports.

Ensuring daily operations CS meeting.

Updating the order file (products, price, customer…).

Tracking claims, end-to-end process and consolidating their data with the stakeholders (Logistics, Quality & She Team).

Sharing weekly & monthly reports.

Sharing several reports (Stock cover, Shipment phasing & skewing etc…).

Ensuring & monitoring CS audit controls.

Consolidating and presenting the CS KPIs score.

Monitoring CS internal & external process.
Key Competencies & Skills:

Ability to understand and interpret complex data and making decisions based on the outputs.

Advanced skills in SAP and EXCEL.

Teamwork.

Strong analytical thinking and skills.

Like to bring creativity & innovation to your work.

Strong Communication Skills, ability to interact successfully at all levels.

Pack office (Excel, ppt…).
Key Performance Indicators (KPIs)

SLA, DR & CCFOT.

Deadline.
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