Operations Support Officer

Operations Support Officer

ABOUT ARK:

ARK is a social enterprise, empowering local communities through the provision of agile and sustainable interventions to create greater stability, opportunity, and hope for the future.

We believe that strong, resilient communities are the foundation of local, national, regional and international development and stability – and ultimately a safer, peaceful and more prosperous world. At ARK, we have delivered research and programmatic interventions validating this approach in over twenty countries since 2008. As a social enterprise we work in partnership with communities, our donors, and other implementers to build local capacities, generate opportunity and bring about sustainable change.

Learn more about our impact here: https://www.ark.international/impact

PURPOSE OF POSITION:

ARK is recruiting an Operations Support Officer based in Amman, Jordan to support a Canadian funded project in Jordan. Working closely with the Head of Operations Support, the successful candidate will provide support services to programme teams including, but not limited to, administration, procurement, logistics, travel, HR and compliance guidance.

The Operations Support Officer will be responsible for activities that support the effective and efficient attainment of project objectives whilst ensuring that all project activities are delivered in accordance with ARK’s policies and procedures. The Operations Support Department is responsible for ensuring adherence to both internal and donor policies and procedures.

KEY RESPONSIBILITIES:

Procurement and Logistics

• Lead on project procurement and logistics needs, ensuring compliance with internal policies.
• Issue purchase requests, comparative bid analysis, request for quotation and proposals, and other competitive tenders in line with internal procurement policies and procedures.
• Evaluate offers and draft procurement recommendations together with project teams.
• Negotiate with suppliers to achieve the best value for money.
• Review and provide guidance to project staff on statement of works.
• Draft and review contractual documents, such as purchase orders, services provision agreements and long-term agreements.
• Ensure accurate SharePoint filing for project procurement activities.
• Maintain project inventory in accordance with asset management policies and procedures.
• Ensure correct and timely supplier payment via submission of Payment Requests.
• Work closely with Finance and Head of Operations Support in providing documentation that enables timely financial reporting and donor audit preparation.
• Manage project vehicles in accordance with ARK’s vehicles policy.

Travel:

• Manage project travel bookings on ARK’s online travel booking tool.
• Project event organisation, including venue bookings.
• Compile travel supporting documents against travel invoicing.
• Arrange the required airport pick-ups for arrivals and departures.

HR and Administration:

• Process project consultant invoices and the requisite payment requests to the Finance Department.
• Monitor personnel contract expiry and extension dates and report to HR in order to ensure continuity of service.
• Manage project petty cash.
• Keep track and replenish monthly project supplies and consumables.

SKILLS, KNOWLEDGE AND EXPERIENCE:

Essential

• Prior experience working with international donor funds.
• Excellent Excel, Word and PowerPoint skills.
• Solid knowledge and understanding of procurement processes.
• Excellent verbal and written communication skills in English and Arabic.
• Attention to detail, ability to work independently and meet tight deadlines.

Desirable

• Degree in Business, Supply Chain, International Studies, or closely related field.
• A minimum of 3 years of experience in a similar role.

MORE ABOUT OUR COMPANY:

We believe that strong, resilient communities are the foundation of local, national, regional and international development and stability – and ultimately a safer, peaceful and more prosperous world. At ARK, we have delivered research and programmatic interventions validating this approach in over twenty countries since 2008. As a social enterprise we work in partnership with communities, our donors, and other implementers to build local capacities, generate opportunity and bring about sustainable change.

Our People

Our team covers a diverse range of professional backgrounds, from diplomacy, humanitarian, development and the military, to the UN, civil society groups, multilateral organisations, journalism and the private sector.

An ARK Person Is:

Smart: We think deeply about things. We’re proud of our institutional knowledge and our grounding in rigorous research, which we use to make informed decisions.

Humble: Our work leaves little room for pride or arrogance. Our operating environment is constantly evolving, and we recognise our limitations. We believe in and rely on the education and experiences of others while remaining quick to read, invite feedback, and ask sensible questions.

Accountable: Each of us want ARK, its partners, and beneficiaries to succeed. This means taking initiative, assuming ownership when necessary and never giving up on our beneficiaries. We are committed and accountable, to both our donors and the communities we serve.

Collegiate: We know we are stronger together, and that every contribution counts. We trust each other and always support each other.

Outspoken: We tackle diverse challenges, and we always want to find the best solution to a problem. We aren’t afraid to share our opinions and we want to hear those of others too.

ARK Group is an equal opportunity employer. We actively seek a diverse applicant pool and encourage candidates of all backgrounds to apply. ARK Group does not discriminate on the basis of ability, age, gender identity and expression, national origin, race and ethnicity, religious beliefs, or sexual orientation. We welcome all kinds of diversity. ARK Group places human dignity at the centre of its development and stabilisation work and is thus committed to the protection from sexual exploitation and abuse of children and adults. All ARK Group employees and related-personnel are expected to share this commitment, and only those who also uphold these values will be recruited as part of our team. This vacancy is therefore subject to a range of due diligence checks.

How to apply

Candidates who meet the above criteria are encouraged to send a cover letter and CV to: [اضغط هنا لمشاهدة البريد اﻹلكتروني] with “Operations Support Officer" in the subject line.

All applications will be reviewed. Due to the high volume of applications, please note that only shortlisted candidates will be contacted

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