Customer Service Representative

Job description:

• Registration of software, including accurate verification of client data through Salesforce CRM and supporting documents
• Remote Installation of software using ConnectWise, standalone installations as well as networked offices
• Troubleshoot client issues, including software, hardware, and network-related inquiries
• Use company online knowledge base to resolve client issues before escalating to management.
• Maintains Salesforce CRM database by entering notes in clients' files on every call and proper use of cases
• Maintains client confidence and protects operations by keeping information confidential.
• Ability to work extended hours during tax season, December, January, February, and March, along with reduced hours during off-season, June, July, and August
• Exhibits proficiency in English and the ability to provide excellent customer service to clients through phone and email.
• Introducing our four software to Sigma's new leads during the offseason.

Working Hours and Days-off:

• January and February: 12 hours per day with no days off.
• March: 10 hours per day with one day off.
• April 8 hours per day with one day off
• May 6 hours per day with two days off.
• June, July, and August are only 4 hours per day with two days off.
• September 6 hours per day with two days off.
• October 8 hours per day with two days off.
• November 9 hours per day with two days off
• December 10 hours per day with two days off.

Job Requirements

• Fluent in English is a !MUST! ( Native or Native-like ONLY )
• Collage Graduate
• Multi-tasker
• Flexible with the working hours
• Good communication skills

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