Store Manager
Job Description
Customer Focus
- Effective resource planning for customer service
- Ensure regular training of store staff on all aspects of customer service, product knowledge and selling skills
- Implement a high standard of customer focus within the store
- Regularly assesses customer service standards within store
- Create seamless customer service orientation among store employees by ensuring timely and efficient customer service
- Ensure customer needs are met and complaints/queries are resolved in a timely manner
- Assess mystery shopping feedback and prepare action plan for improvement
Sales and Commercial Profit
- Achieve the revenue targets for the store
- Achieve target productivity metric ( sales per person per day, staff per sqft) for the store
- Actively seeks ways to achieve or exceed shop sales targets
- Monitor and control expenses ( overtime, local, stock and consumables) through efficient store operations
- Interpret and act on operational profit and sales reports generated through finance and focus on improving under-performing areas
- Monitor sales performance against last year, last week and budget on a daily and weekly basis and to give feedback to managers and also to communicate to staff
Shop Keeping and Store Standards
- Ensure accurate stock merchandise and management (stock ageing , stock loss, space management) within the store
- Oversee and monitor all point of sales activities in the store which includes – sales transactions, tracking customer orders and payments, registering sale and maintaining inventory updates, providing service, handling returns and refunds, gathering consumer data for feedback
- Oversee and monitor the inventory management in the store ( stock availabililty, order management, back store management, stock movement within store)
- Ensure that the store is in compliance with the company policy for all employment and state laws, including wage and hour, human rights and equal employment opportunities
- Ensure the company policy and procedures are communicated in a timely manner and adhered to accordingly
- Oversee cash transaction entry and management ( petty cash, pos cash elements, change floats)
- Regularly audit own store administration and resolve any issues
- Monitor and continuously seek to understand commercial environment, local trading patterns, competitor activity and market trends in the retail sector and their impact on store.
- Monitor and handle customer complaints and take corrective action in line with Company policy
- Maintain high standards of visual appearance throughout the store including all non-retail areas
- Maintain window and in-store displays to a high standard in line with merchandising guidelines
- Prepare and review store reports on sales, commercial profit and stock ageing
- Execute price revisions within the store
- Maintain a high level of store health and security for company assets, cash, stock and customer property
- Ensure seasonal peaks, important trading/promotional events are taken account of when preparing forecasts and staff rosters
People Management
- Ensure store expectations and priorities are communicated to staff
- Review and provide regular feedback on staff's performance against expectations
- Carry out regular and relevant in-store training and enrol staff on relevant Learning and Development courses
- Support induction of new recruits through buddy system
- Monitor staff welfare ( staff accommodation and transport) and facilitate complaint resolution
- Oversee staff development and drive motivation levels of the store associates
- Ensure effective resource planning and succession planning
Job Details
Employment Types:
Full time
Industry:
Retailing
Function:
Operations , Retail Chains , Sales – Retail / General
Roles:
Retail Store Manager