Reservation Agent

18 سبتمبر، 2022

0 9 2 دقائق

Reservation Agent

الوصف الوظيفي

Reservation Agent
About the Company
Meeting Point International is a leading Global Destination Management Company offering tailor-made products and concepts to a wide spectrum of Tour Operators and Travel Organizations worldwide.
We provide first class destination management solutions such as; the provision of hotels, transfers, excursions, representation and all ground handling services.
As part of FTI Group, the third largest Tour Operator in Europe, Meeting Point is a worldwide company providing destination management services for travel professionals. Current destinations we operate in include popular Mediterranean holiday hot-spots such as: Spain, Greece, Turkey, Italy, Croatia and Cyprus, USA, the Caribbean, Thailand, the UAE, Oman and many others.
As part of Meeting Point Tunisia, we are currently looking for a Reservation Agent to contribute to the success of our Team!
Job Purpose Overview
This position is responsible for conducting reservation functions by assisting clients in making, altering and canceling reservations. This position also entails sorting out any reservation related issues and answering any questions clients might have about the reservation process.
Main Tasks and Responsibilities

System entry of incoming reservations and bookings as per SOP and SLAs.

Confirm vendor or internal suppler confirmations within agreed timelines

Identify and communicate any special handling instructions to the relevant operational teams

Identify any issues with costing or pricing within the reservation / booking

Handling availability and pricing requests received from clients

Process cancellations, no-shows and booking amendments in line with SOP

On-Shift support to Contact Centre
What should you bring with you

Diploma OR High School with a Certificate

0-2 years of experience in a relevant industry OR 2-4 years of experience in a relevant industry and on-job practical training

Conversational English Level

IT and Computer Literacy

Communication and interpersonal Skills

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Note for data privacy:

Your data will be processed and stored automatically for the purpose of application in an applicant management system. By voluntarily providing a photo, you consent to the processing and storage of the photo for the purpose of processing the application.
More about that and your rights can be found in our privacy policy.
I have read the and agree that my personal data can be used for the purpose of the application. This consent can be revoked at any time at disclaimer.jobs@meetingpointint.com