National Operations Manager

18 سبتمبر، 2022

0 4 2 دقائق

الوصف الوظيفي

National Operations Manager | ALF Vehicle Rentals| AlFuttaim Automotive

What you will do

Job Holder should oversee the entire operations and financial performance of the AF Vehicle Rentals-Qatar.

Revenue: Achieve the overall revenue target for Dubai and Northern Emirates from daily/weekly and Monthly rental business. Maximize revenue from ancillary products such as PAI, SCDW, CDW Oman Insurance, PAI, Up selling and Child Seat
Utilization: Ensure vehicles are available at rental locations to maximize rental opportunities resulting in high utilization which ensures revenue, margin and profitability for the region handled.
Customer Service: Must ensure that one continuously exceeds customer expectations from all customer touch points within the business. All customer queries are handled in a professional and timely manner.
Employee Development: Identify the talents within the team members and develop the right resources, optimum use of these resources and identify them for succession planning
Quality, Standards, Security, Policies and Procedures: Must ensure that there is proper control over cash, fleet and premises. Must ensure that business is conducted ethically adhering to standards, and strict compliance to policies and procedures.
Operational efficiencies: Enhance operational capabilities and deliver products and services better, faster and at lower costs.
Carry out business practices that are ethical and in line with Hertz and Al Futtaim policies.
To provide regular update to the General Manager on the business patterns and competition activities in the region.
Work closely with the Leasing Manager and sales team to drive corporate business from Dubai and Northern Emirates.
Represent Hertz and establish good relationship with key decision makers at Dubai Airport.
Call Centre Operations, HEL and broker relationship management.
Work closely with Marketing manager to define bespoke marketing opportunities

الوصف الوظيفي

المهارات

Required skills to be successful

Experience in sales and operational aspect of the automotive industry, preferably car rental or service-related industry.
Understanding of industry best practices, standards, and their impact on customer service levels.
Good understanding of retail sales operation and promotional activities to drive revenue and profitability.
Work requires professional written, verbal communication and interpersonal skills
Ability to communicate and interact with internal and external customers and senior management team
Develop and maintain strong relationship with peer group and colleagues
Five years minimum experience in service industry, preferably car rental and leasing industry.
Excellent communication skills, planning and organizing, interpersonal skills (tact, diplomacy, influence etc), analytical skills, team player, highly focused on achieving results, Problem solving and commercial awareness.

What equips you for the role