Housekeeping Supervisor

18 سبتمبر، 2022

0 4 4 دقائق

الوصف الوظيفي

Housekeeping Supervisor
Create the experience before the guest has even arrived. As a Housekeeping Supervisor , the organizational support you provide to the Housekeeping team will ensure our guest rooms are well equipped and that our guests Feel Welcome from the minute they step into their room.

The Role

- To provide service that is sincere, warm and enthusiastic, ensuring the residents’ satisfaction.
- To take the time to get to know the guest, and to be committed to service excellence.

Key Deliverables and Responsibilities

Planning & Organizing:

To prepare and distribute the Al a Carte services requests in coordination with the A la Carte Services supervisor
To allocate the outsourced cleaning team on a daily basis to ensure all public areas in the Residences are cleaned on a daily basis
To review the employee schedule and annual leave plan to ensure the correct allocation of resources in order to improve owner/resident/guest satisfaction levels as well as employee productivity and satisfaction

Operations:

To follow the grooming standards and check the grooming of the team
To ensure the cleanliness of apartments are consistent with A la Carte Standards and rooms are in line with hotel standards
To inspect all Vacant Rooms, checkout rooms, and departures daily.
Ensure having rooms inspected “checked” for all late arrivals, overnight & early arrivals.
Coordinate with Front Office supervisors to have the arrival group rooming lists, then ensure all rooms are ready & inspected at least 2 hours prior to group arrivals.
To ensure submitting discrepancy report twice a day to Front Office Supervisors.
To monitor the team’s performance and assist with training to improves standards as required
To work closely with the A la Carte services Supervisor to ensure payments for services are promptly collected
Maintain a consistent focus on improving the overall flow of A la Carte services operations, seeking ways to maximize and improve the operation through productivity management and energy savings programs
To ensure consistent balance in allocating the housekeeping room attendants between Hotel rooms & Residences
To lead and support employees in the achievement of financial, operational and service delivery targets via effective organizational policy and procedural development and appropriate employee training activities
Foster a winning, solution-oriented work environment, motivating and engaging employees to continuously deliver the best possible service and to provide feedback and suggestions
To lead daily A daily housekeeping briefings and monthly employee meetings
To have a complete understanding of and to adhere to Mövenpick Hotels & Resorts policy relating to Fire, Hygiene, Health and Safety.
To drive the performance of the front office and concierge team members, including completion of performance appraisals, coaching counselling and performance management in conjunction with Human Resources
Ensure the team work within the department with a sales focused attitude and team are aware of sales opportunities within the residences which will assist with the maximization of revenue.
Ensure all team members are aware of all A la Carte revenue targets and are kept informed of performance results.
To attend Training Sessions and hold regular meetings with the team
To report damages to the Executive Housekeeper and Engineering Coordinator
To handle and resolve guest complaints whilst keeping the Executive Housekeeper and Front Office Supervisors informed.
Ensure all Housekeeping team members are aware of the a la carte services available to residents and are skilled in up selling them as a preferred supplier
Ensure self and the team use the Resident’s and Guests name when greeting
Ensures Residents/Guests and Team Members are communicated to in a polite and courteous manner at all times.
To give your full cooperation to all guests & residents, assisting in a prompt, caring and helpful manner.
Anticipate guests & residents needs wherever possible and react to these to enhance customer satisfaction and increase revenue.
Be aware of the Al a Carte Services marketing program and make recommendations to residents.
Actively seek feedback from customers to ensure a reputation of consistency and quality is achieved.

Administration:

To write and update the policies and procedures, as well as cleaning checklists for Hotel & Residential component.
To manage the par level stock and usage of cleaning products and equipment.
Coordinating purchasing for the A la Carte Services & Housekeeping department with the finance team as per the hotel procedures
Oversee the implementation of a training plan for all Housekeeping team and outsourced public area team members
Monitor and keep updated training records and schedules to ensure planning and completion is carried out as per hotel standard.
Prepare and conduct employee performance appraisals in collaboration with the Executive Housekeeper.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS