Front of House Manager

18 سبتمبر، 2022

0 3 دقيقة واحدة

Job Description

The opportunity
This role is based in Muscat, Oman.
Your responsibilities will include:

Ensuring all FOH staff are trained effectively to carry out their roles and responsibilities seamlessly.
Delivering the professional greeting of clients and visitors, to the highest standards, personally attending all VIP visits and coordinating with the client and team leaders.
In accordance with company hiring policy and procedures, interview prospective new FOH employees.
Being fully trained as a tour guide.
Developing the training material for FOH employees.
Reviewing FOH employee performance and focusing on areas of improvement.
Producing and maintaining FOH staffing schedule, duties and responsibilities.
Reporting any FOH maintenance/cleaning issues
Attending museum management meetings.
Assisting in event management.
Monitoring, managing and reviewing all subcontracts affecting FoH responsibilities such as cleaning and maintenance
Ensuring the team leaders coordinate their staff to ensure the delivery of exceptional front-of-house services.
Implementing dynamic operational working procedures, to support the delivery of service excellence
Developing strong communication and line reporting procedures to guide service implementation making improvements or changes where required.
Implementing safe working practices to ensure the safety of building occupiers and visitors.
Supervising weekly meetings with the client and building strong relationships with key business leaders.
Giving a strong detailed analysis of service delivery and identifying continuous improvements.
Introducing systems for analysis of service delivery i.e., mystery shoppers and etc.
Monitoring the team's performance promoting achievements and identifying weaker areas for improvement.
Doing a benchmark FoH best practice to international standards.

About you
You are digitally savvy and an expert user of MS Office software. You have knowledge of health andsafety, you have experience in facilities management and be hungry to grow your career and enjoy the opportunities Mace has to offer.
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