Customer Care Agent

18 سبتمبر، 2022

0 2 دقيقة واحدة

Customer Care Agent

الوصف الوظيفي

All Syarah employees are expected to work in accordance with Syarah core values: Tolerance, Transparency, Respect, Integrity and Positivity.

Role and responsibilities

A Customer Care Agent facilitates the relationship between the company and the customers by interacting with customers over the phone or by email, He/She is responsible for answering customers’ queries, providing service information, solves any emerging problems that customers might encounter, and represents the company in the best possible way.

Your typical day includes

Answer any questions the customer may have about available products and services
Establish new customer accounts, recording account information on written forms or digitally
Listen to customer concerns and complaints with the goal of identifying the causes of the problem
Select appropriate responses to customer issues and work quickly to resolve them
Refer advanced cases to management for resolution, providing background information as necessary
Anticipate customer needs, following up with previous customers to offer reorders or additional services
Liaise will all departments within the company to resolve customer issues.

المهارات

What do we require?

Flexibility to work different shifts (including evenings, weekends, or holidays)
Willingness to participate in training before hire and on-the job
Excellent listening skills and an empathetic voice and manner
Dedication to customer satisfaction
Basic knowledge of computer software and office systems
Ability to thrive in fast-paced environment, multitasking while keeping focus on the customer
Familiarity with all of the goods and services offered by the company
Experience in Saudi markets is a plus.

Education and Experience