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Customer Council Manager

Customer Council Manager

الوصف الوظيفي

Role: Customer Council Manager

Location: Abu Dhabi

ROLE PURPOSE:

Executing the bank and customer excellence group strategy of being best bank in service in UAE by creating and managing customer council.

RESPONSIBILITIES:

1. Manage Customer Councils

  • Define customer groups
  • Create pool of customers from each group
  • Establish relationship with these groups
  • Arrange council meetings (logistics with stakeholders)
  • Collate feedback reports and action plans

2. Enhance Customer Segmentation

  • Work closely with marketing and CMT teams to refine and enhance Customer segments

Specialist Skills / Technical Knowledge, Technical Competencies Required for this role:

  • Bachelor's degree required
  • People’s person
  • Excellent understanding of cultures in the UAE
  • Must be fluent in English
  • Customer centric mentality
  • Familiarity with bank systems, products, services especially in branches
  • Ability to multi-task / address many issues simultaneously
  • Team player
  • Must be willing to travel all areas in UAE.
  • Excellent in MS office (Excel, PowerPoint, word)

Previous experience:

This position is for UAE Nationals only.

  • 5 to 7 years of experience
  • In depth understanding of ADIB culture, systems, products, and services
  • Customer Relationship Management

تفاصيل الوظيفة

منطقة الوظيفة
الإمارات العربية المتحدة
قطاع الشركة
خدمات الدعم التجاري الأخرى
طبيعة عمل الشركة
غير محدد
نوع التوظيف
غير محدد
الراتب الشهري
غير محدد
عدد الوظائف الشاغرة
غير محدد

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