Call Centre Agent – Saudi Nationals only

17 سبتمبر، 2022

0 3 دقيقة واحدة

الوصف الوظيفي

Our Saudi based client is currently hiring for a Customer Experience Associate (Remote working) for their team.
Job Summary / Overview

Responsible for providing outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our services.
The Call center associate will handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller.
In addition, CCA will listen to customers to understand the reason for their calls, address all questions or complaints, and provide an accurate and efficient response

Key Responsibilities & Accountabilities (may perform other duties as requested, not specifically addressed in this document)

Answering/making calls to customers to learn about and address their needs, complaints, or other issues with products or services.
Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that customers feel supported and valued.
Engaging in active listening with callers, confirming or clarifying information and diffusing angry customers, as needed.
Understanding and striving to meet call center metrics while providing excellent customer service.
Follow communication “scripts” when handling different topics. Reviewing customer accounts and transactions while resolving issues Giving detailed explanations of services.

Main Job Requirements