Technical Support Specialist

16 سبتمبر، 2022

0 6 2 دقائق

الوصف الوظيفي

Technical Support Specialist
Cairo, Egypt 1 week ago Over 200 applicants
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Technical Support Specialist
at
The American University in Cairo
.
Reports to:
Manager, IT Technical Support Services
Department:
Academic and Campus Technology Support Services
Purpose:
The jobholder is principally responsible for software Installation, technical support of hardware, applications, operating systems and network – related issues.
Responsibilities:
Software and Hardware:

Perform wide range of software installations including Microsoft OS, and other MS products and antivirus products available under license agreement

Master Microsoft products troubleshooting (Operating systems and applications) through investigation, research, training and joining interest groups

Troubleshoot basic LAN systems

Assess computing needs and provide information to aid in identifying potential use of available computing resources

Stay updated with new or enhanced technologies; may recommend software/hardware purchases

Solve problems caused by viruses, spyware, adware and restore PCs to its healthy condition

Plan for introduction of new initiatives and improvements to current portfolio of services, with appropriate allocation of budget to provide funding for new hardware or software
Recording Incidents and Calls using Ticketing System:

Track and update incidents reported

Timely and efficient resolution of cases with corrective actions taken

Maintain up to date record of all faculty, students and staff personal laptops data on the SILog system
Support:

Serve as a technical resource focal point to departments; provide basic and routine technical assistance and advice to units, faculty, staff and students with hardware, software and peripheral and answering questions by phone or in person

Receive users’ problems related to PCs and find solutions either by providing on-line support through phone calls and emails or office visit

Demonstrate new tools to university departments and interested users

Add to the database the recurring problems to avoid spending time on repeated issues

Provide some basic network troubleshooting

Perform any additional tasks assigned by direct supervisor, manager, and department director

Attend Internet online seminars and interest groups regarding up-to-date computing technology
Job Specifications:
Education:

University degree is required

Microsoft certified professional

Microsoft certified systems engineer, the Basic Business Skills Acquisition (BBSA)
Experience:
· Minimum of three years of previous experience
Skills: Computer Skills

Troubleshoot and resolve basic and routine computer operations, common software problems and departmental network connectivity problems

Communicate basic and routine technical information clearly and concisely both written and orally

Establish effective working relationships with users, operators, programmers, vendors, and supervisors

Install, maintain, and configure basic and routine software, hardware and peripherals

Read and comprehend technical information relating to proprietary software, hardware, peripherals, and computer or telecommunications hardware

Design basic and routine queries and reports

Research industry trends and technology developments, and provide recommendations
Abilities:

Excellent communication skills

Excellent innovative skills

Reliable
Inter personal skills:

Excellent team worker
Personality:

Ability to work under stress

Problem solving abilities

Flexible

Punctual
This position is open until September 15, 2022
Placement is based on the candidate’s experience and skills. Only candidates who make it to the short list will be contacted.

“We thank all individuals who have expressed interest in working at The American University in Cairo.”

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